General Manager - Learn-to-Swim Center Leader

Sporting House; Leeds; On-site; GBP 150,000 - 200,000; Full time

Job summary

A community-focused leisure organization in Leeds is seeking a General Manager to oversee operations and deliver exceptional customer experiences. The successful candidate will lead their team, maintain high operational standards, and engage with the local community to drive membership growth. This role requires strong leadership and communication skills, a passion for providing premium experiences, and the ability to work a flexible schedule, including evenings and weekends.

Benefits

Competitive salary with bonus potential

Birthday off

Fully funded training

Discounts on lessons for family and friends

Recognition and rewards

Qualifications

• Experience leading a team in a leisure or customer-facing environment.
• Excellent leadership abilities to coach and inspire others.
• Strong customer service skills and confident communicator.

Responsibilities

• Lead daily operations ensuring a safe and enjoyable environment.
• Motivate and support the team to deliver premium experiences.
• Manage staff schedules in accordance with operational patterns.
• Drive local sales and membership growth through community engagement.
• Analyze performance data and customer feedback for service improvement.

Skills

Leadership

Customer service

Communication

Team motivation

Sales

Job description

A community-focused leisure organization in Leeds is seeking a General Manager to oversee operations and deliver exceptional customer experiences. The successful candidate will lead their team, maintain high operational standards, and engage with the local community to drive membership growth. This role requires strong leadership and communication skills, a passion for providing premium experiences, and the ability to work a flexible schedule, including evenings and weekends.