General Manager (KwaZulu-Natal, Newcastle) General Management ANEW Resort Vulintaba

ANEW Hotels & Resorts Pty; Walbottle; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading hotel group is seeking a dynamic General Manager to oversee operations at their resort. The successful candidate will lead strategic initiatives, manage financial performance, and develop teams to ensure exceptional guest experiences. Strong skills in stakeholder management and operations are essential for this role.

Responsibilities

• Lead hotel operations to deliver exceptional guest experiences.
• Drive business strategy and manage financial performance.
• Develop teams and manage stakeholder relationships.

Skills

Strategic planning and leadership

Financial and budget acumen

Operations expertise

Stakeholder management

Team management and development

Business strategy

Industry knowledge

Change management

Guest and customer relations

Problem-solving and decision making

Sales and marketing knowledge

Health and safety compliance

Technology and software proficiency

Communication and interpersonal skills

Job description

ANEW Hotels & Resorts is looking for a dynamic General Manager to join our growing team at our cherished resort in KwaZulu-Natal, Newcastle. Our group prides itself on offering excellent customer service and always looks for an opportunity to be uniquely different. If you are interested in joining our rapidly growing hotel group, please apply.

The successful candidate will be based in KwaZulu-Natal, Newcastle.

Reports to: Group Operations Manager

Strategic Purpose

Lead ANEW Hotel's hotel operations to deliver exceptional guest experiences and financial performance while developing teams and managing stakeholder relationships.

Key Responsibilities

• Strategic Leadership
• Drive business strategy
• Lead management team
• Develop talent
• Manage stakeholders
• Build culture
• Guide innovation
• Ensure compliance
• Achieve targets

Financial Management

• Control P&L performance
• Manage budgets
• Drive revenue growth
• Optimize costs
• Maximize profitability
• Monitor KPIs
• Report performance
• Direct investments

Operational Excellence

• Ensure service quality
• Maintain standards
• Direct departments
• Implement SOPs
• Monitor compliance
• Drive efficiency
• Manage resources
• Lead improvements

Stakeholder Management

• Engage owners
• Build relationships
• Direct communications
• Manage partnerships
• Lead negotiations
• Support development
• Guide strategy

Team Development

• Build capabilities
• Drive performance
• Manage talent
• Lead engagement
• Foster culture
• Guide careers
• Ensure succession
• Direct training

Required Skills

• Strategic planning and leadership
• Financial and budget acumen
• Operations expertise
• Stakeholder management
• Team management and development
• Business strategy
• Industry knowledge
• Change management
• Guest and customer relations
• Problem-solving and decision making
• Sales and marketing knowledge
• Health and safety compliance
• Technology and software proficiency
• Communication and interpersonal skills

Performance Metrics

• Financial targets
• Guest satisfaction
• Team engagement
• Quality standards
• Revenue growth
• Market position
• Asset value
• Brand standards