General Manager - KFC Thornton Heath - London Road

KFC; Greater London; On-site; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Quarterly BONUS

Extra holiday

Life assurance

Free chicken & chips every shift

25% staff discount

Gym discounts

200+ high street perks & cashback

Wellbeing support

Job summary

KFC is seeking a Restaurant General Manager to lead from the front, owning performance, people, culture and results while ensuring brilliant guest experiences and a future-ready team.

You will build a high-performing leadership team, recruit diverse talent, and develop clear progression pathways. Plan labour and stock, maintain standards, and deliver exceptional service in a fast-paced environment.

Qualifications

• You lead from the front and set the standard every day.
• You run a tight, compliant operation without losing sight of the guest.
• You’re commercially aware and confident owning KPIs, costs, and profitability.
• You stay calm under pressure and thrive in fast-paced environments.

Responsibilities

• Lead performance, culture and standards with confidence and accountability.
• Build and lead a high-performing leadership team, coaching and giving feedback.
• Attract and develop great people with clear development and progression pathways.
• Set clear priorities, maintain operational standards, and plan labour and stock effectively.
• Deliver fast, friendly, and consistent service while resolving guest concerns.
• Lead through change and work with the Area Coach to drive long-term business success.

Job description

Restaurant General Manager

About the role: As a Restaurant General Manager, you lead from the front and take full ownership of your restaurant. You’re accountable for performance, people, culture, and results ensuring the restaurant delivers brilliant guest experiences while building a high performing, future‑ready team.

What will you spend your time doing?

• Lead like you mean it. Take full ownership of the restaurant, leading performance, culture, and standards with confidence. Make sound decisions that deliver results today while supporting long‑term success, stay accountable for outcomes, and remain calm and decisive during busy or challenging periods.
• Deliver Through Others. Build and lead a high‑performing leadership team, developing people through regular coaching and feedback. Delegate with confidence to create ownership at all levels, and recognise great performance to drive results and a positive culture.
• Unleash Potential. Attract and develop great people, recruiting diverse talent with the potential to grow. Build strong relationships, identify future leaders early, and create clear development and progression pathways that strengthen the team for the long term.
• Execute With Focus. Keep the restaurant running smoothly and efficiently by setting clear priorities, maintaining strong operational standards, and planning labour and stock effectively. Proactively remove any barriers that could impact performance or results.
• Fuel Exceptional Restaurant Experiences. Deliver a great guest experience by leading your team to provide fast, friendly, and consistent service. Use feedback to continually improve, make every guest feel welcome, and empower your team to resolve customer concerns confidently and professionally.
• Shape the Future. Shape the future of the restaurant by leading your team confidently through change, embracing new ways of working, and using insight to drive improvement. Work closely with your Area Coach to identify opportunities, plan ahead, and deliver long‑term business success.

What We Love From You

• You lead from the front and set the standard every day.
• You build trust, handle tough conversations well, and bring the best out of people.
• You run a tight, compliant operation without losing sight of the guest.
• You’re commercially aware and confident owning KPIs, costs, and profitability.
• You stay calm under pressure and thrive in fast‑paced environments.
• You genuinely care — about people, food, and doing things the right way.

Keeping it real

We don’t hire staff — we hire people. People with real lives and real ambitions. Everyone brings something different, and we want you to bring you. At KFC, everyone’s welcome. Whatever your background or journey, you belong here. We’ll invest in your potential and support your growth — because that’s what we’ve always done.

What’s in it for you

• Quarterly BONUS that rewards the hustle
• Extra holiday – more time to recharge
• Life assurance – we’ve got you covered
• Free chicken & chips every shift
• 25% staff discount
• Gym discounts to keep you movin
• 200+ high street perks & cashback
• Wellbeing support that actually helps

KFC for everyone

Every applicant — regardless of age, background, ethnicity, gender, ability, religion or sexual orientation — has an equal opportunity at KFC. We actively encourage applications from underrepresented groups. If you need additional support during the recruitment process, just let us know — we’re here to help you be the real you.

Ready? We hope so. If you’re ready to be part of our community, now’s the time to apply.

Worried you aren’t ticking all the boxes? Don’t — we’d still love to hear from you.

* We do things a little differently here. Some of our restaurants are run by KFC directly (that’s our Equity team), while others are owned by our awesome Franchise partners. So, things like benefits might vary a bit depending on where you work – but the heart, the culture, and that finger‑lickin’ feeling? That’s the same wherever you join us.