General Manager - Inpatients

South London and Maudsley NHS Foundation Trust; City of Westminster; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading NHS Trust in the UK seeks a General Manager for Inpatients to oversee daily operational management of inpatient services. The ideal candidate will demonstrate extensive management experience, operational leadership, and a commitment to providing high-quality clinical care. You'll work closely with multidisciplinary teams to ensure integrated outcomes, compliance with the Mental Health Act, and drive improvement initiatives within the Trust. This role is essential for enhancing patient experience and outcomes in a dynamic healthcare setting.

Qualifications

• Demonstrable management experience within the NHS or related fields.
• Significant experience working with clinicians and multidisciplinary teams.
• Ability to administer medication and support Mental Health Act responsibilities.

Responsibilities

• Oversee daily operational management of inpatient services.
• Ensure high standards of clinical care and operational service delivery.
• Facilitate improvement and transformational changes for patient outcomes.

Skills

Management experience within the NHS

Experience working with multidisciplinary teams

Operational leadership

Proactive leadership

Clinical care standards

Education

Relevant degree in healthcare management or related field

Job description

This is an exciting time to join us - we're developing new ways of working, and are looking for a strong leader to help us achieve our vision. You'll have demonstrable management experience within the NHS or related fields, and significant experience of working with clinicians and multidisciplinary teams to achieve service improvement.

Available Roles

• General Manager – Inpatients
• Urgent Care Group Clinical Service Manager
• Community Group Clinical Service Manager

Please specify on your application which role you feel you would be most suited to. The panel will have the final decision on the day.

General Manager – Inpatients

The General Manager – Inpatients role will be responsible for the daily operational management of all inpatient services in the operational directorate. The aim is to ensure integrated clinical, operational, quality, and financial outcomes are achieved for inpatient services. They will provide leadership to Inpatient Matrons ensuring their services deliver the highest standards of clinical care to our patients, covering all aspects of the quality agenda and all elements of operational leadership for the services in that group. Nursing managers must be able to step into clinical roles, administer medication, and support Mental Health Act responsibilities.

The postholder is also expected to:

• Be a visible and proactive leader acting as a clinical & operational resource and ensuring the sustained delivery of high standards of care and operational service delivery
• Be responsible for current practice, identifying areas for development, and planning the appropriate change using current evidence to evaluate outcomes
• Lead on facilitating improvement and transformational changes which impact positively on patient experience and outcomes
• Recognise that effective operational delivery encompasses all elements of quality, safety, performance, workforce and finance

Urgent Care Group Clinical Service Manager

Responsibility for urgent care services including demand and capacity management, optimising Length of Stay through facilitating discharge, identifying effective alternative pathways to admission and active crisis response, supporting people to remain in the community, reducing delayed clinically ready for discharge and responding to super stranding patients’ groups, including those on acute mental health wards with a Learning Disability or Autistic people.

Community Group Clinical Service Manager

Responsible for community services: demand and capacity management, ensuring services are delivered within neighbourhood integrated models of community mental health care, ensuring Clinical Service Leads are leading actions for the appropriate management of caseloads and waits, proactive intervention including community crisis intervention where required, outcomes‑based working and DIALOG+, interfacing with specialist teams to meet the total needs of patients and ensuring effective working for patients with a Learning Disability or Autistic people who are within the core community offer. Clear oversight of the dynamic support register and appropriate interface. Leading the local delivery of Trust objectives, ensuring high‑quality care consistent with the CQC fundamental standards, safeguarding principles, trust values, strategy and adherence to corporate policies.

Employment and Equality Statement

The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:

• Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice
• Ensuring that all our services and all staff understand and support our commitment
• Believing that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity

Application Process

All applications must be made online. Please read and understand the Job Description and Person Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria. The closing date listed is a guide only and the vacancy may close earlier should a sufficient number of applicants have been received.

About South London and Maudsley NHS Foundation Trust

South London and Maudsley NHS Foundation Trust has a rich history, well‑established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.

We are committed to providing high‑quality specialist care. The Care Quality Commission rates our services as 'good'. We launched our five‑year strategy, Aiming High; Changing Lives in 2021, together with Our Care Improvement System as our quality management system methodology.

We celebrate and welcome applications from people with lived experience of mental illness as an asset to the Trust. We take pride in providing specialist care to our service users with trust values: caring, kind, polite, prompt, honest, listening and delivering on our promises.

Contact & Others

South London and Maudsley NHS Foundation Trust is part of King's Health Partners Academic Health Sciences Centre (AHSC) and provides a full range of mental health services to the people of Croydon, Lambeth, Southwark, and Lewisham, as well as national and specialist outpatient services.