General Manager - Hilton London Paddington

Hilton Worldwide, Inc.; City of Westminster; On-site; GBP 60,000 - 90,000; Full time

Job summary

A prestigious hotel chain is seeking a General Manager for their London Paddington location. The role involves leading hotel operations, ensuring profitability, and enhancing guest and team experiences. The ideal candidate will have extensive experience in full-service hotel management, excellent communication skills, and creativity in transforming hotel operations. Strong commercial acumen and the ability to manage refurbishment projects are essential for success in this position.

Qualifications

• Established GM with experience in full-service complex hotel operations.
• Resilient and organised with proven project management abilities.
• Strong communicator focused on commercial ROI.

Responsibilities

• Manage and lead hotel operations.
• Ensure revenue, guest satisfaction, and team engagement goals are met.
• Lead capital projects and customer service improvements.

Skills

Hotel operations management

Communication

Project management

Commercial acumen

Job description

Job Title

General Manager – Hilton London Paddington (Job Number: HOT0C6CE)

Work Locations

Hilton London Paddington Hotel, 146 Praed Street, London W2 1EE

About the Brand

Hilton Hotels & Resorts is the flagship brand of Hilton, setting the standard for hospitality with product innovations and services that meet guests’ evolving needs.

About the Property

The Hilton London Paddington forms part of the Paddington Station complex and was originally the idea of Isambard Kingdom Brunel. Built to rival continental hotels, it opened in 2002 with 423 guest rooms, an on‑site fitness centre, 19 meeting rooms that can accommodate up to 350 guests, an Executive Lounge, and three food & beverage outlets.

Role Overview

The General Manager will lead the hotel and its management team, ensuring smooth operation, strong commercial performance, excellent guest and team member experience, and profitability in line with owners’ expectations.

Key Responsibilities

• Manage and lead hotel operations.
• Maintain profitability, ensuring revenue, guest satisfaction and team member engagement goals are met and exceeded.
• Lead key property issues including capital projects, customer service, and refurbishment.
• Make decisions that benefit the hotel and Hilton.
• Deliver achievable budgets and set short‑and long‑term strategic goals.
• Provide exceptional leadership to team members focused on Hilton culture and values.
• Lead all aspects of business planning.
• Comply with and exceed Hilton Brand Service Standards.
• Control costs.
• Develop the executive team, ensuring career progression and effective succession planning.
• Hold regular briefings and communication meetings with the heads of department.
• Respond to audits to achieve continual improvement.

Qualifications & Experience

• Established GM with full‑service complex hotel operations experience, ideally in London.
• Resilient and organised, with a proven ability to manage refurbishment projects.
• Strong communicator, commercially astute, ensuring owners’ ROI.
• Creative, particularly in repositioning the hotel, and able to transform the business while