General Manager - Guildford

KFC UK&I; Guildford; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Quarterly BONUS that rewards the hustl

Extra holiday – more time to recharge

Free chicken & chips every shift

Gym discounts to keep you moving

200+ high street perks & cashback

Wellbeing support that actually helps

Job summary

KFC UK&I is looking for a Restaurant Manager to lead from the front, own the restaurant, and smash performance goals while building a team that delivers an exceptional guest experience. You’ll drive the numbers, set the vibe, and ensure smooth operations across busy shifts.

Join us to lead a team that values authenticity, customer service, and operational excellence while upholding KFC’s iconic standards and culture.

Qualifications

• Experience leading restaurant teams.
• Ability to train and coach staff.
• Strong communication and problem-solving skills.

Responsibilities

• Take full ownership of the restaurant and drive performance.
• Build and coach a high-performing team to meet and exceed standards.
• Own KPIs, shift targets, and guest experience every day.
• Manage rosters, stock, and reporting to keep operations smooth.
• Create memorable guest moments and a positive dining environment.

Skills

Team leadership

People management

Operations management

Customer service

Job description

sell the world’s best chicken. We’ve done it for a long old time — since 1939,

when the idea of

finger lickin’ good chicken popped into our Colonel’s head. Now, we proudly

serve 1000+ communities across the UK and Ireland, bringing the grit, pride and

iconic reputation that started in Kentucky all those years ago.

People who are

original. Individual. Fresh. We come to work to be ourselves, and to make

something of ourselves. We bring the graft and the laughs every day — building

our own community, as we serve our original recipe chicken to the ones, we’re

in.

Potential goes further. Our doors are open, and they can take you anywhere.

If you join our team, we only ask one thing.

That you be you.

Because that makes us, us.

Sounds good? Great. Here’s more about the job.

About the role

Lead from the front, take full

ownership of the restaurant, and smash performance goals while building a team

that doesn't just meet standards but exceeds them. Own the numbers, the vibe,

and the experience, keeping everything running smoothly while creating a space

where both guests and the team thrive.

Responsibilities

• Lead like you mean it. You’ll take full ownership of the restaurant — drive performance, hit goals, and set the vibe.
• Build a team worth following. Train, coach, and motivate your people so they don’t just meet the standard — they raise it.
• Smash the targets. Own your KPIs and push the team to deliver every shift, every day.
• Keep it tight. Stay on top of the admin — rosters, stock, reporting — so everything runs smooth behind the scenes.
• Make the guest experience unforgettable. Turn first-timers into regulars by creating moments that hit different.

What we’d love from you

• You lead from the front. You’ve managed teams before and know how to bring the best out of people.
• You get people. You build strong teams, handle tough conversations, and create a culture where everyone feels seen.
• You run a tight ship. You know how to keep operations efficient, clean, and compliant — even when it’s chaos.

Keeping it real

with real lives and aspirations, building real careers. Each of us has

something special to add to the mix we call work, and we’ll always encourage

you to add your perspective.

See, at KFC, everyone’s welcome — whatever

your background, and whatever future you’re creating. We’ll look out for you

because you’re one of us, not because you work for us. We’ll invest in your

potential, because it’s what we’ve always done. But most of all, we’ll give you

the freedom to be you, wherever (and whoever) you happen to be.

KFC for

everyone:

Whoever you are

and wherever you’re from, KFC is a place where you can bring the real

you to work. We’re here to support you in being yourself, whether you work with

us, or are

trying to.

What’s in it for you

We offer

benefits that make your life that little bit easier, because we know the juggle

is real.

Benefits

• Quarterly BONUS that rewards the hustle
• Extra holiday – more time to recharge
• Free chicken & chips every shift
• Gym discounts to keep you moving
• 200+ high street perks & cashback
• Wellbeing support that actually helps

Our promise is this: every person who applies to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity to work here. We don’t just welcome, we encourage applications from underrepresented groups in all industries.

If you’d like any additional support with your application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements — just let us know. We’ll be there to help you be the real you.