General Manager Fallow London Competitive industry pay

Roe Restaurant; Greater London; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Learning & Development programme

Wellbeing initiatives

Staff discounts

Job summary

FOWL restaurant in London seeks an exceptional General Manager to lead the team, uphold outstanding hospitality, and drive seamless daily operations. You will shape guest experiences, oversee a large staff, and work with the Head Chef to refine service and ensure profitability.

The role requires GM experience in a high-end, fast-paced setting, a hands-on leadership style, and a passion for hospitality and sustainability. Competitive salary and career progression on offer.

Qualifications

• Proven GM experience in a high-end, fast-paced restaurant.
• 2-3 years of GM experience, preferably in high-volume settings.
• Strong leadership to manage large teams and inspire excellence.
• Passion for hospitality with guest-centric mindset and strong leadership.
• Commercial acumen including budgeting, financial management and cost control.
• Hands-on leader able to mentor by example and adapt under pressure.

Responsibilities

• Lead and develop the front-of-house team to deliver exceptional hospitality.
• Ensure seamless daily operations with high service standards and consistency.
• Drive profitability via cost control, budgeting, and revenue optimization.
• Oversee recruitment, training and staff development for engagement.
• Maintain relationships with suppliers to ensure top quality ingredients.
• Collaborate with Head Chef and senior team to continually enhance guest experience.
• Ensure health and safety, licensing, and operational standards compliance.
• Manage a large team with clear leadership structures.

Skills

Leadership

Cost control

Budgeting

Team management

Guest experience

Job description

Following a successful pop-up, chef owners Jack Croft and Will Murray officially launched FOWL in October 2023, which can be found just around the corner from their flagship restaurant Fallow St. James's.

FOWL restaurant celebrates the nation's favourite bird through an all-in, beak-to-feet menu concept, with the addition of monthly specials brought to you in collaboration with an epic line up of foodie icons!

Offering both indoor and outside dining, FOWL is open for Lunch, Dinner & Cocktails.

We are now looking for an exceptional General Manager to lead our team, drive operational excellence, and uphold our commitment to outstanding hospitality. As General Manager, you will oversee all aspects of daily operations, ensuring seamless service, strong team leadership, and financial success. You will play a key role in shaping the guest experience and overall success of the business.

Key Responsibilities:

• Lead and develop the front-of-house team, fostering a culture of excellence and collaboration.
• Ensure seamless daily operations, maintaining efficiency, consistency, and high service standards.
• Drive profitability through effective cost control, budgeting, and revenue optimization.
• Oversee recruitment, training, and staff development to create an engaged and motivated team.
• Maintain strong relationships with suppliers and ensure the highest quality of ingredients and products.
• Work closely with the Head Chef and senior team to innovate and refine our guest experience.
• Ensure compliance with health and safety, licensing, and operational standards.
• Manage and oversee a large team, ensuring strong leadership, structure, and development across all levels.

About You:

• Proven experience as a General Manager in a high-end, fast-paced restaurant environment.
• At least 2-3 years of experience as a General Manager, preferably in a high-volume setting.
• Strong leadership skills with the ability to manage and inspire large teams.
• A strong passion for hospitality, with a guest-focused mindset and excellent leadership skills.
• Commercial acumen with experience in budgeting, financial management, and cost control.
• A hands-on approach, leading by example and inspiring your team.
• Strong organizational and problem-solving skills, with the ability to adapt and thrive under pressure.
• A commitment to sustainability and innovation, in line with Fowl's ethos.

The benefits:

• Competitive salary.
• Career progression.
• Continuous Learning and Development programme including external opportunities such as WSET and Leadership courses.
• Wellbeing initiatives.
• Reward and recognition schemes.
• Free welcome lunch for you and a guest.
• 50% restaurant discounts across the group.
• 25% Friends and Family discounts.
• 50% discount on company retail.
• Supplier trips, staff parties and team socials.
• Staff meal during your shift.
• Increased holiday entitlement after three years employment.
• Enhanced parental leave (after one year's employment).
• Sabbaticals (after three years employment).Fowl Mouth: the opportunity for our employees to use Fowl as a venue to organise a professional pop-up night.

At FOWL, we're passionate about fostering an environment that allows everyone to thrive and prosper, regardless of background. Diversity of perspective and an inclusive approach that promotes the voice of those experiences and viewpoints are well-known to be beneficial for our company and, consequently, career advancement.