General Manager - Facilities (New Build)

Mitie Cleaning & Hygiene Services; Newcastle upon Tyne; On-site; GBP 50,000 - 70,000; Full time

Job summary

A facilities management company is looking for a General Manager to oversee operations at a flagship site in Newcastle. This role involves leading the delivery of FM services during the construction and fit-out phase, ensuring compliance and safety. Ideal candidates will have senior management experience, a strong background in facilities management, and excellent team leadership skills. Competitive benefits and a focus on cultural inclusivity are offered.

Benefits

Flexible holiday

Health and well-being schemes

Career progression opportunities

Cycle-to-work schemes

Enhanced pension contributions

Qualifications

• Significant senior management experience within Facilities or Building Services.
• Experience in the final stages of construction and fit-out of a newly built facility.
• Strong knowledge of compliance, health and safety (NEBOSH preferred).

Responsibilities

• Lead daily, weekly, and monthly maintenance and operational activities.
• Plan and oversee preventative maintenance on critical systems.
• Coordinate with suppliers and contractors, managing permits and safety documentation.

Skills

Leadership

Communication

Problem-solving

Compliance knowledge

Organizational skills

Education

City & Guilds NVQ Level 3

Tools

Maximo

Microsoft Office

Job description

Role: General Manager – Facilities (New Build)

Location: Newcastle – Pilgrim Quarter

Contract: 12-Month Fixed-Term

Position Overview

We're seeking a motivated and experienced General Manager with a strong background in facilities management to lead operations at HMRC’s flagship site, Pilgrim Quarter, in Newcastle upon Tyne. This is a pivotal role overseeing the safe, compliant, and efficient delivery of hard and soft FM services during the final stages of construction and fit‑out of a newly built facility. You will be responsible for managing all operational aspects from the handover phase through to the building’s official opening in 2027. As part of the Senior Management Team and reporting to the Account Director, you will integrate and deliver M&E, hard and soft services, and contractor management during the final build phase, ensuring all systems and services are safe, compliant, and fully operational ahead of occupation. You will foster a proactive culture of safety, performance, and collaboration, driving project milestones and building trusted relationships with clients and teams.

Key Responsibilities

• Lead daily, weekly, and monthly maintenance and operational activities, ensuring compliance
• Plan and oversee preventative maintenance on critical systems
• Monitor plant and equipment, proactively resolving faults
• Manage reactive repairs and emergency breakdowns, including out‑of‑hours responses
• Coordinate with suppliers and contractors, managing permits and safety documentation
• Promote a safety‑first culture through audits, inspections, and safety meetings
• Lead and inspire site management and service teams

Experience & Skills

• Significant senior management experience within Facilities or Building Services
• Experience in the final stages of construction and fit‑out of a newly built facility
• Strong knowledge of compliance, health and safety (NEBOSH preferred), and operational leadership
• Excellent communication and team supervision skills
• Proficiency in Maximo, Microsoft Office, and relevant technical qualifications (e.g., City & Guilds NVQ Level 3)
• Desirable: CAFM system experience, security clearance, and safety certifications

Person Profile

• Proven ability to lead facilities and construction teams and deliver operational excellence
• Strong planning, organisational, and problem‑solving skills
• Customer‑focused, calm under pressure, and results‑oriented
• Committed to fostering a positive safety culture and continuous improvement

Join Mitie

Enjoy a comprehensive benefits package designed to support your lifestyle and development, including flexible holiday, health and well‑being schemes, and career progression opportunities.

Mitie offers flexible lifestyle benefits, cycle‑to‑work schemes, enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan. We value diversity and offer inclusive training and development programmes.

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need reasonable adjustments during the recruitment process, please let us know by emailing Karen Hayes at [e-mail].

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