General Manager - East Midlands £110/130k plus bonus

COREcruitment; East Midlands; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading hospitality business in the East Midlands is looking for a General Manager to oversee site operations. The successful candidate will improve performance, maximize profitability, and drive strategic initiatives. This role offers the chance to learn operations and progress to an Operations Director position. Ideal for those at Operations Manager or Director level within hospitality. Interested candidates should contact Stuart Hills.

Qualifications

• Must be at Operations Manager or Operations Director level in the hospitality sector.
• Experience in managing diverse teams and multi-faceted operations.

Responsibilities

• Improve site performance and maximize sales.
• Handle customer complaints efficiently.
• Establish communication plans for effective messaging.

Skills

Operational efficiency

Customer service

Change management

Leadership

Job description

Overview

East Midlands+ Relocation Package

Note: Only candidates currently at Operations Manager or Operations Director level within the hospitality sector will be considered.

My client is an established and financially stable leisure hospitality business with a strong reputation and an exciting future. They are seeking a General Manager for a key site in the East Midlands.

This is a critical role, reporting closely to the operations team to ensure the efficient and profitable running of the site. The successful candidate will be responsible for improving site performance, maximising sales and profit, and driving strategic initiatives to optimise operational efficiency.

The site is large and diverse, featuring restaurants, bars, and outdoor activities, essentially a “mini world within a world.” This is a key hire for the business and a fantastic opportunity to learn the operation from the ground up and progress towards an Operations Director position.

Key Responsibilities

• Identify and implement opportunities to improve efficiency, minimise costs, and maximise revenue.
• Establish clear communication plans to ensure messages are shared consistently and in a timely manner.
• Handle customer complaints within acceptable timescales and implement measures to prevent recurrence.
• Use initiative and experience to make speedy, sound decisions.
• Drive change with a positive attitude, creating focus and energy for teams to follow.
• Lead by example and promote a customer-friendly environment across the site.

If you are interested in having a chat about this role, please forward updated CVs to Stuart Hills or call 0207 790 2666