General Manager - Dual Site

Moor Hall Hotel & Spa; Lichfield; On-site; GBP 42,000 - 50,000; Full time

Job summary

A family-owned hotel group is seeking a General Manager to oversee The George Hotel and The Cathedral Hotel in Lichfield. The ideal candidate will have proven experience in hospitality management, strong leadership skills, and a passion for delivering exceptional guest experiences. Responsibilities include managing operations, financial performance, and team development. This role offers a robust benefits package and opportunities for career growth.

Benefits

Enhanced holiday entitlement

Enhanced pay rates for key bank holidays

Uniform allowance

Private medical insurance

Accommodation and dining discounts

Discounted tickets for special events

Employee Assistance Programme

Free on-site parking

Meals provided on duty

Electric car scheme

Qualifications

• Proven experience in a General Manager or senior leadership role within hospitality.
• Ability to effectively oversee multiple sites and balance priorities.
• Resilience, flexibility, and a proactive approach to challenges.

Responsibilities

• Oversee all operations at The George Hotel and The Cathedral Hotel.
• Monitor financial performance including budgeting and cost control.
• Lead and mentor team members, setting clear goals.
• Ensure exceptional guest service and satisfaction.

Skills

Leadership skills

Communication skills

Organisational skills

Service orientation

Adaptability

Proactivity

Knowledge of hotel departments

Job description

General Manager – Dual Role (The George Hotel & The Cathedral Hotel, Lichfield)

Job Type: Full Time (5 out of 7 shifts)

Location: On-site – Lichfield

Salary: Up to £50,000

About The Company & Hotels

We have an exciting opportunity for an experienced and passionate General Manager to join our team in a dual role, overseeing both The George Hotel and The Cathedral Hotel, Lichfield.

Both hotels are part of Webb Hotel Group, a family-owned collection of properties in the West Midlands, Staffordshire, and Gloucestershire.

• The George Hotel combines traditional character with modern amenities and is a popular choice for business and leisure guests. Located just a short stroll from Lichfield’s historic Cathedral, Beacon Park, and city centre attractions, it’s a true home from home.
• The Cathedral Hotel is a charming, comfortable property known for warm hospitality and excellent service, providing a relaxed base for visitors exploring the city.

This is a fantastic opportunity to gain valuable multi-site management experience, leading two well-regarded hotels in the heart of Lichfield, ensuring both properties continue to thrive.

About The Role

As General Manager, you will be responsible for the overall management, leadership, and performance of both The George Hotel and The Cathedral Hotel. You will inspire and develop teams across both sites, drive operational excellence, and ensure the delivery of outstanding guest experiences.

You will also play a key role in shaping the future success of the hotels, working closely with Group Management and Directors to set long-term strategies for growth and development.

What We’re Looking For

• Proven experience in a General Manager or senior leadership role within hospitality
• Strong leadership, communication, and organisational skills
• Ability to effectively oversee multiple sites, balancing priorities and team needs
• A passion for people and delivering exceptional service
• Ability to adapt to change and drive continuous improvement
• Resilience, flexibility and a proactive approach
• A strong knowledge of all departments within the hotels

Key Responsibilities

• Oversee all operations at The George Hotel and The Cathedral Hotel
• Monitor and drive financial performance including budgeting, forecasting, and cost control across both properties
• Lead, motivate, and mentor team members at both sites, setting clear departmental and strategic goals
• Ensure exceptional guest service and satisfaction at all times
• Maintain compliance with all legal and regulatory requirements

Company Benefits

• Enhanced holiday entitlement that increases with length of service
• Enhanced pay rates for working key bank holidays
• Uniform allowance
• Private medical insurance following a successful probation period
• Hotel accommodation and dining discounts
• Discounted tickets for special events
• Employee Assistance Programme
• Free on-site parking
• Meals provided on duty
• Electric car scheme