General Manager - Deal

Lounge Underwear Ltd.; Sholden; On-site; GBP 150,000 - 200,000; Full time

Job summary

A hospitality business in Sholden seeks an experienced General Manager to oversee operations, ensuring high standards and customer satisfaction. This role involves team leadership, KPI management, and recruitment. Candidates should have a background in bars or restaurants and be familiar with food safety and customer service. The company offers competitive perks including overtime pay, staff meals, and career progression opportunities.

Benefits

Overtime pay for hours over contracted

Staff food on every shift

50% off food and drinks from day one

Paid breaks

28 days holiday pro rata

Enhanced maternity and paternity pay

Company pension scheme

Achievable bonuses

Tips shared equally

Power over pay with Wagestream

Personal development opportunities

Qualifications

• Proven experience in restaurant/bar management.
• Experience with food and drink preparation in a bar environment.
• Ability to manage labor, stock, and customer sentiment.

Responsibilities

• Lead the team to deliver great shifts and customer satisfaction.
• Ensure adherence to brand standards and budget management.
• Manage recruitment and training for front of house teams.

Skills

Management in a restaurant/bar environment

KPIs management

Team training and recruitment

Food safety requirements knowledge

Customer service focus

Job description

Overview

Lounges are pretty special places, and what makes them so special is the brilliant people who run them. The person who runs the brilliant people who run the Lounge has to be super-brilliant, and that'll be you. Your standards will be as high as ours, but exactly how you do it will be unique to you. You'll be responsible for leading your team to deliver 14 great shifts, taking full ownership so your Lounge is an amazing and unique place to work and a great place to be for the local community. You'll be making sure every customer leaves happy. Which they tend to do. Thanks to your super-brilliant management,

Qualifications

• You are probably an existing General Manager, Assistant Manager, Deputy Manager or Restaurant manager with a background in restaurants, bars, caf or coffee shops.
• You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
• You will be familiar with managing through clear KPIs and making decisions considering labour; stock; food safety requirements, customer sentiment plus others in line with brand standards and a budget.
• You have delivered successful training and recruitment for front of house teams including servers through to Assistant Managers.
• Ideally some experience back of house, understand what makes kitchen and kitchen teams click would be preferable.

The Good Stuff

• Overtime pay for every hour worked over contracted hours!
• Staff food on every shift
• 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
• Paid breaks
• 28 days holiday (inclusive of Bank Holidays) pro rata
• Enhanced maternity and paternity pay after 2 years service
• The most talked-about staff party in hospitality - Loungefest!
• Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
• Company pension scheme
• Long service awards
• Power over your pay with Wagestream
• Emotional and practical support via the Licenced Trade Charity
• Great opportunity for personal development and career progression in a fast growing business
• Achievable bonuses
• Tips shared equally across the team, based on hours worked
• Christmas and Boxing Day off!