General Manager

Twentysix; Hoxne; On-site; GBP 150,000 - 200,000; Full time

Job summary

A local village pub in Hoxne, Suffolk is seeking an experienced General Manager to lead daily operations and a dedicated team. The ideal candidate will have a proven track record in hospitality management, showcasing key skills in leadership, organization, and customer service. The role requires a hands-on approach, ensuring high standards of service and compliance while promoting a welcoming atmosphere for guests and community engagement. This position offers a competitive salary and bonus structure.

Benefits

Competitive salary with bonus

Supportive, engaged owners

Real autonomy to shape the pub and its culture

Qualifications

• Proven experience as a General Manager or strong Deputy ready to step up.
• Naturally hospitable, organised and people-focused.
• Confident with stock control, GP, rotas and team management.
• Calm under pressure and happy to be hands-on.
• Excited by village pub life and becoming part of the local community.

Responsibilities

• Full day-to-day management of the pub.
• Leading, training and motivating the team.
• Delivering warm, consistent customer service.
• Managing rotas, stock, ordering and margins.
• Overseeing food, drinks and events.
• Maintaining high standards of cleanliness, safety and compliance.
• Working closely with the owners to grow the business sustainably.

Skills

Leadership

Customer service

Stock control

Team management

Organizational skills

Job description

General Manager – The Swan Inn, Hoxne, Suffolk

We’re looking for an experienced, hands‑on General Manager to lead The Swan Inn, a beautiful village pub with food, drinks and private hire potential.

This role is about great hospitality, strong leadership and calm, organised management. You’ll be trusted to run the pub day‑to‑day, build a happy, reliable team, and create a welcoming, well‑run place that locals and visitors love.

Key Responsibilities

• Full day‑to‑day management of the pub
• Hands on manager role, rota'd on team
• Leading, training and motivating the team
• Delivering warm, consistent customer service
• Managing rotas, stock, ordering and margins
• Overseeing food, drinks and events
• Maintaining high standards of cleanliness, safety and compliance
• Working closely with the owners to grow the business sustainably

About You

• Proven experience as a General Manager or strong Deputy ready to step up
• Naturally hospitable, organised and people-focused
• Confident with stock control, GP, rotas and team management
• Calm under pressure and happy to be hands‑on
• Excited by village pub life and becoming part of the local community

What We Offer

• A beautiful pub in a thriving Suffolk village
• Supportive, engaged owners
• Competitive salary with bonus
• Real autonomy to shape the pub and its culture