General Manager - Cluster 3

Kingston and Richmond NHS Foundation Trust; Kingston upon Thames; On-site; GBP 82,000 - 95,000; Full time

Job summary

A healthcare organization in Kingston upon Thames is searching for a General Manager to lead a cluster of services. The successful candidate will manage financial, operational, and people management aspects and will work closely with clinicians to improve service delivery. Ideal candidates will have extensive operational management experience within healthcare, demonstrating flexibility and a commitment to quality patient care. The position offers a competitive salary between £82,906 to £94,632 annually, pro rata, and includes support for flexible working arrangements.

Benefits

On-site staff nursery

Wellbeing resources

Employee assistance programme

Recognition awards

Qualifications

• Candidates must have extensive management experience ideally in an acute hospital setting.
• Ability to demonstrate knowledge of various healthcare services.
• Flexibility and compassion in leadership approach.

Responsibilities

• Oversee overall management and leadership of the cluster.
• Work with stakeholders to improve services.
• Support Clinical Director in meeting performance targets.

Skills

General and operational management experience

Knowledge of inpatient, outpatient and diagnostic services

Leadership skills

Education

Education to Degree Level (or equivalent)

Recognised post graduate management qualification

Job description

Go back Kingston and Richmond NHS Foundation Trust

General Manager - Cluster 3

The closing date is 01 January 2026

Working closely with Clinical leaders and Matrons for the cluster and reporting directly to the Associate Director, you will be responsible for the financial, people and operational management of high performing departments as well as leading on various service improvement projects to support the achievement of the emergency standards. As one of three general management roles within the division, which also includes clinical support services and acute medicine, you will work closely as part of a committed and passionate multi-disciplinary team.

This is a significant opportunity for an experienced manager who wishes to extend their skills and knowledge within a high-profile leadership role in an 'outstanding' organisation committed to delivering high quality patient care.

To be successful in this role, candidates will be required to demonstrate extensive general and operational management experience ideally within an acute hospital setting and evidence knowledge of both inpatient, outpatient and diagnostic services - whilst displaying a flexible and compassionate approach to leadership.

Main duties of the job

The General Manager for the Cluster is a high profile leadership role within the Trust.

The post holder will be responsible for overall management / leadership of the cluster, working closely with the Associate director and clinical leaders to deliver, develop and evaluate all services within their remit.

The General Manager will ensure that effective and efficient structures are in place to ensure that all standards of patient care are met and associated risk and governance matters are managed. The post holder will support the Clinical Director in developing efficient and effective patient centred services, meeting key financial and operational performance targets, and putting in place effective processes for delivering national / local targets, reviewing the efficiency and effectiveness of services in terms of cost effectiveness and financial flows.

The post holder will work with internal and external stakeholders to identify and exploit opportunities for service redesign through the application of relevant service improvement techniques.

Deputise for the Associate Director as required and participate in the on call rota for the Trust.

About us

Developmentand staff wellbeing

Your growthand personal happinessmattersto us.After all, we can't expect the best from you if we don't invest in your development and nurture your wellbeing.From the moment you join us, we're committed to fostering your professional and personal development within a supportive, empowering environment. Whether you're just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed.We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.

To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.

We also take every opportunity to thank and recognise the work our teams do, through weekly 'shoutouts' and patient feedback, monthly and annual awards.

Wherever you work across our organisation, we look forward to welcoming you.

At KRFT we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.

Job responsibilities

***Please see the attached supporting document/s which contains more information about the role in the job description and person specification***

Person Specification

Qualifications

• Education to Degree Level (or equivalent)
• Recognised post graduate management qualification or equivalent experience

Experience

• Significant general and operational experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Kingston and Richmond NHS Foundation Trust

£82,906 to £94,632 a year pro rata per annum incl outer hcas