General Manager - Cambridge

Tenpin Ltd; Cambridge; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading leisure entertainment company in Cambridge is seeking a passionate General Manager to oversee daily operations and enhance customer experiences. The ideal candidate will have a minimum of two years of management experience in the leisure or hospitality sector and a track record in team leadership and revenue growth. The role offers industry-leading benefits, career development opportunities, and the chance to create a fun environment for both staff and customers.

Benefits

Industry-leading bonus scheme

33 days holiday including Bank Holidays

Enhanced Maternity, Paternity, Adoption leave

Retailer discounts and Best Doctors

Free Bowling for family & friends

Free Food (when working 6+ hours)

Employee Assistance Programme

Life assurance (4x annual salary)

Birthday off

Long Service Awards

Career Development

Qualifications

• Minimum of two years’ experience as a hands-on General Manager.
• Experience leading and developing large teams.
• Ability to drive business growth through promotions and strategies.

Responsibilities

• Manage the day-to-day operation of the centre.
• Create a culture of excellent customer service.
• Develop annual business plans focusing on growth.

Skills

Management experience in leisure or hospitality

Revenue optimisation

Team leadership

Determination and enthusiasm

Flexibility to adapt

Job description

General Manager – Cambridge

Are you a driven, passionate leader with a natural ability to create a fun environment for both our customers and team whilst achieving company objectives?

We have something fun for all the family to do, regardless of age.

Our centres are fantastic places to visit, and even better places to work in.

Why not come and help us entertain?

We love to entertain—it's in our DNA! Beyond bowling, we offer Houdini’s Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.

The Role

As a General Manager you will manage the day‑to‑day operation of our centre, which includes:

• Creating a culture of excellent customer service
• Driving the business growth through local promotions and central product delivery
• Developing an annual business plan with the Regional Manager focusing on growth and financial target
• Creating a professional environment with training, appraisals, fair management and support team operations and strategy execution.

Skills You Need

• A minimum of two years’ experience as a hands‑on General Manager, ideally within leisure or hospitality, whilst leading and developing large teams.
• Experience in optimising revenue and overall business performance.
• Full of determination, enthusiasm, and patience.
• Fully flexible and highly adaptable to change.

Our Fantastic Benefits

• Industry‑leading bonus scheme
• 33 days holiday (including Bank Holidays)
• Enhanced Maternity, Paternity, Adoption leave
• Tenpin Treats – Retailer discounts and Best Doctors
• Free Bowling for family & friends
• Free Food (when working 6+ hours)
• Medicash
• Employee Assistance Programme
• Free counselling
• Life assurance (4x annual salary)
• Birthday off
• Long Service Awards
• Career Development

Looking for career development? Tenpin is the place to start.

We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.

What Happens Next?

Ready to grow your career with us? Click apply and complete our quick 2‑minute application.