General Manager Build to Rent

FPMR Ltd; Greater London; On-site; GBP 50,000 - 80,000; Full time

Job summary

A leading property management company in Greater London is seeking an experienced General Manager to oversee daily operations and create a welcoming environment for residents. Responsibilities include managing customer service, ensuring compliance with safety regulations, and leading a team to enhance community engagement. The ideal candidate will have strong leadership skills, a solid understanding of residential leases, and relevant professional qualifications. This role offers a chance to make a significant impact in a supportive team environment.

Qualifications

• Proven experience as a General Manager or similar role in residential or BTR environments.
• Ability to manage both in-house teams and contractors.
• Solid understanding of residential leases and landlord-tenant relationships.
• Excellent communication skills, both written and verbal.

Responsibilities

• Oversee day-to-day management of the building.
• Ensure compliance with health & safety and fire safety regulations.
• Lead and inspire the on-site team for growth.
• Provide top-tier customer service to residents and visitors.

Skills

Leadership skills

Customer service

Health & safety compliance

Communication skills

Education

Professional qualifications such as IRPM or ARLA

Tools

Property management software

MS Office

Job description

Are you an experienced leader with a passion for creating exceptional living environments? We're looking for a dedicated and dynamic General Manager to oversee operations and create a welcoming, service-driven community for residents, visitors, and staff.

As General Manager, you will take full responsibility for the day-to-day management of our building, ensuring everything runs smoothly, from customer service and compliance, to maintenance and community engagement. Your role will be key in delivering outstanding experiences for residents while maintaining high operational standards.

Key Responsibilities Operational Leadership

• Lead and inspire the on-site team, from recruitment to ongoing development.
• Continuously review and refine operational processes for efficiency and effectiveness.
• Collaborate on branding, marketing, and leasing efforts to drive occupancy and growth.

Customer Experience & Community Engagement

• Provide top-tier customer service, making sure residents feel valued and heard.
• Shape and execute initiatives that foster a vibrant, engaged resident community.
• Manage all resident communications, ensuring timely resolution of service requests.
• Act as the primary point of contact for escalated issues, maintaining a positive atmosphere.

Building Management, H&S, Fire Safety & Security

• Ensure compliance with health & safety, fire safety, and environmental regulations.
• Mitigate risks to ensure the safety and well-being of residents and staff.
• Oversee contractor activities, ensuring adherence to safety protocols and high-quality work.
• Serve as Fire Warden (training provided) and uphold fire safety responsibilities.
• Implement energy-saving strategies and manage utility readings for ESG reporting.
• Monitor building security and lead emergency procedures when necessary.

Financial & Commercial Performance

• Support lettings strategy and occupancy performance.
• Track and control budgets, ensuring compliance with financial and procurement processes.
• Contribute to monthly management reports and key performance indicators (KPIs).
• Conduct regular inspections to maintain high standards across the building.
• Lead the annual service charge budgeting process and oversee invoicing.

Additional Duties

• Contribute to wider initiatives in BTR (Build to Rent), PRS, and estate management.
• Participate in cross-department projects and team meetings.
• Potential to support other assets in the London area or central management functions.

Experience & Skills Required

• Proven experience as a General Manager, Building Manager, or in a similar role within residential or BTR (Build to Rent) environments.
• Strong leadership skills with experience managing both in-house teams and contractors.
• Solid understanding of residential leases, landlord-tenant relationships, and operational processes.
• Expertise in health & safety compliance, including environmental regulations.
• Working knowledge of mechanical and electrical systems in a building environment.
• Excellent written and verbal communication skills.
• Proficient in IT, including MS Office and property management software.
• Professional qualifications such as IRPM or ARLA are highly desirable.

Why Join Us

This is a fantastic opportunity for a proactive and dedicated individual to step into a leadership role with a high level of responsibility. You'll be instrumental in creating a dynamic and positive living environment, all while working in a supportive, collaborative team.

If you're passionate about delivering exceptional service and making a real impact on the lives of residents, we want to hear from you.