General Manager - boutique fitness and wellness site

Jobs in Fitness; City Of London; On-site; GBP 45,000 - 55,000; Full time

Job summary

A leading fitness recruitment agency is seeking an experienced General Manager to oversee a multi-brand fitness hub in London. The successful candidate will lead a passionate team, manage financial performance, and enhance member experiences. This role requires a deep understanding of the fitness industry, strong leadership skills, and a commitment to operational excellence. Competitive salary of £45-55,000 plus benefits.

Benefits

Access to all facilities

25 days of annual leave

Qualifications

• Experience in senior operations or general management within a high-end fitness or wellness setting.
• Strong understanding of fitness and lifestyle trends.
• Exceptional leadership, interpersonal, and communication skills.

Responsibilities

• Recruit, onboard, and lead a high-performing team across all departments.
• Ensure a consistently exceptional member experience.
• Manage all financial aspects of the club including forecasting and budgeting.
• Drive membership sales strategy across individual and corporate channels.

Skills

Leadership

Commercial acumen

Customer service

Financial management

Team management

Operational excellence

Sales strategy

Job description

An exciting opportunity awaits an ambitious and commercially savvy leader to take the reins as General Manager of one of a brands, best performing site - a multi-brand entity combining studios, treatment rooms, and premium recovery facilities including an on‑site sauna.

As General Manager, you’ll oversee the seamless operation and commercial performance of this multi‑site hub, leading a passionate team to deliver exceptional member experiences and drive business growth. With three distinct brands operating under one roof, this role demands a balance of operational excellence, strategic thinking, and authentic connection to the wellness space – particularly with an understanding or background in yoga and holistic movement.

The Role…

● Salary: £45-55,000 base, experience dependent + OTE

● Working Hours: Full‑time, flexible across weekdays and occasional weekends

● Amazing working perks including access to all facilities, London wide.

● Leave: 25 Days per annum.

● Essential experience/understanding of yoga as a practice

Reporting to: The Director of Operations

Responsibilities:

1. Team Leadership & People Management

• Recruit, onboard, train, and lead a high‑performing team across all departments.
• Create and maintain a positive, professional, and safe work environment.
• Set clear expectations, conduct performance reviews, and manage development plans.
• Establish strong team culture and accountability, supported by clear communication and regular team meetings.

2. Member Experience & Community Building

Regularly engage with members to gather feedback, resolve concerns, and build strong relationships.

• Ensure a consistently exceptional member experience, rooted in customer service, community, and quality.
• Lead a culture of hospitality where every guest feels welcomed, supported, and inspired.

3. Operational Excellence

• Oversee all daily club operations including front of house, fitness floor, maintenance, and housekeeping.
• Implement and continually refine internal processes and systems to maximise operational efficiency.
• Ensure full compliance with health and safety regulations, including daily and weekly checks and documentation.
• Lead on scheduling, rotas, and staffing plans to optimise resource utilisation and service coverage.

4. Financial Management & Reporting

• Manage all financial aspects of the club including forecasting, budgeting, cash flow, and cost control.
• Monitor the P&L, ensuring profitability targets are met and exceeded.
• Conduct regular performance analysis and reporting, recommending and initiating corrective actions where needed.
• Ensure tight control of accounts payables and manage supplier relationships effectively.

5. Sales & Business Development

• Drive membership sales strategy across individual and corporate channels.
• Set and oversee sales targets, commission structures, and incentive plans for the team.
• Collaborate with the marketing team to align campaigns with local and seasonal growth opportunities.
• Identify new opportunities for growth through partnerships, events, and community outreach.

6. Quality Assurance & Process Improvement

• Analyse trends and customer feedback to proactively improve systems, workflows, and touch points.
• Monitor service standards, identify gaps, and take action to enhance delivery across all departments.
• Champion operational innovation by regularly reviewing processes for scalability and effectiveness.

The Person:

• Experience in senior operations or general management within a high‑end fitness, hospitality, or wellness setting
• Proven track record of leading diverse teams to deliver strong commercial and service outcomes
• Strong understanding of fitness and lifestyle trends, with a passion for elevating customer experience
• Commercially astute with excellent budgeting, reporting, and financial control capabilities
• Exceptional leadership, interpersonal, and communication skills
• Highly organised, proactive, and comfortable managing multiple priorities in a fast‑paced environment
• Entrepreneurial mindset with a desire to build, scale, and leave a lasting legacy.

Success Metrics:

• Delivery of consistent and profitable financial results across revenue streams
• Achievement of membership acquisition, retention, and satisfaction KPIs
• High levels of team performance, engagement, and staff retention
• Smooth, efficient club operations with full compliance and service excellence
• Creation of a strong, inclusive, and positive club culture that reflects brand values

Your recruiter for this role is Heloise Nangle, Co‑Founder at Jobs In. Fitness, and can be contacted simply by applying for this role below. Jobs In. Fitness are a fitness recruitment agency, specialising in hundreds of fitness jobs in the UK like these. If you are keen to be considered please ‘apply now’. Please note that only applicants matching the strict criteria above will be contacted as part of the recruitment process.