General Manager

KFC UK&I; Ballymena; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading fast-food restaurant chain is seeking a Restaurant General Manager to lead the team in Ballymena, Northern Ireland. In this role, you will take full ownership of the restaurant, drive performance goals, and create an unforgettable guest experience. Ideal candidates will have strong team leadership skills and experience in maintaining efficient operations. The position offers a competitive salary with bonuses and various staff perks to promote well-being and engagement.

Benefits

Competitive salary

Quarterly bonus

Life assurance

Free chicken & chips

25% staff discount

Gym discounts

High street perks & cashback

Wellbeing support

Qualifications

• Experience in managing teams effectively to reach performance goals.
• Ability to build strong teams and handle tough conversations.
• Knowledge in maintaining operational compliance and efficiency.

Responsibilities

• Lead the restaurant with full ownership and drive performance.
• Train, coach, and motivate team members to exceed standards.
• Manage administrative tasks effectively to ensure smooth operations.
• Create exceptional guest experiences that encourage customer loyalty.

Skills

Team leadership

Customer engagement

Operational efficiency

Job description

Restaurant general manager

Welcome to KFC. Home of the real ones.

We sell the world’s best chicken. We’ve done it for a long old time — since 1939, when the idea of
finger lickin’ good chicken popped into our Colonel’s head. Now, we proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago.

People who are original. Individual. Fresh. We come to work to be ourselves, and to make something of ourselves. We bring the graft and the laughs every day — building our own community, as we serve our original recipe chicken to the ones, we’re in.

In our place, ambition grows. Careers build. Potential goes further. Our doors are open, and they can take you anywhere.

If you join our team, we only ask one thing. That you be you.

Because that makes us, us.

Sounds good? Great. Here’s more about the job.

About the role

Lead from the front, take full ownership of the restaurant, and smash performance goals while building a team that doesn't just meet standards but exceeds them. Own the numbers, the vibe, and the experience, keeping everything running smoothly while creating a space where both guests and the team thrive.

What will you spend your time doing?

• Lead like you mean it. You’ll take full ownership of the restaurant — drive performance, hit goals, and set the vibe.
• Build a team worth following. Train, coach, and motivate your people so they don’t just meet the standard — they raise it.
• Smash the targets. Own your KPIs and push the team to deliver every shift, every day.
• Keep it tight. Stay on top of the admin — rosters, stock, reporting — so everything runs smooth behind the scenes.
• Make the guest experience unforgettable. Turn first-timers into regulars by creating moments that hit different.

What we'd love from you:

• You lead from the front. You’ve managed teams before and know how to bring the best out of people.
• You get people. You build strong teams, handle tough conversations, and create a culture where everyone feels seen.
• You run a tight ship. You know how to keep operations efficient, clean, and compliant — even when it’s chaos.

Keeping it real

We don’t hire staff — we hire people. People with real lives and aspirations, building real careers. Each of us has something special to add to the mix we call work, and we’ll always encourage you to add your perspective.

See, at KFC, everyone’s welcome — whatever your background, and whatever future you’re creating. We’ll look out for you because you’re one of us, not because you work for us. We’ll invest in your potential, because it’s what we’ve always done. But most of all, we’ll give you the freedom to be you, wherever (and whoever) you happen to be.

What’s in it for you:

• Pay rate: £35,000 - £40,000
• Quarterly BONUS that rewards the hustle
• Life assurance – we’ve got you covered
• Free chicken & chips every shift
• 25% staff discount
• Gym discounts to keep you moving
• 200+ high street perks & cashback
• Wellbeing support that actually helps

KFC for everyone:

Whoever you are and wherever you’re from, KFC is a place where you can bring the real
you to work. We’re here to support you in being yourself, whether you work with us, or are
trying to.

Our promise is this: every person who applies
to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity to work here. We don’t just welcome, we encourage applications from underrepresented groups in all industries.

If you’d like any additional support with
your application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements — just let us know. We’ll be there to help you be the real you.

Ready?

We hope so. If you’re ready to be part of our community, now’s the time to apply.

Worried you aren’t ticking all the boxes? Don’t - we’d still love to hear from you.

#Unitedbythebucket