General Manager – Hotel

Susan Hamilton Group; Inverness; On-site; GBP 50,000 - 60,000; Full time

Job summary

A luxury 5-star hotel in Inverness is seeking a passionate Hotel General Manager dedicated to delivering exceptional guest experience. The ideal candidate will have a background in luxury hotels, strong leadership skills, and a focus on customer service, ensuring high standards and team motivation. This role requires hands-on management in a dynamic environment with a commitment to exceeding guest expectations.

Qualifications

• Proven experience as Assistant General Manager, Duty Manager, or Hotel General Manager.
• Exceptional communication skills and flexibility.

Responsibilities

• Manage guest check-ins and check-outs effectively.
• Oversee financial areas including budget and forecasts.
• Lead and motivate a small team in daily operations.

Skills

Customer service

Team management

Communication

Attention to detail

Education

Experience in luxury hotel environment

Job description

Hotel General Manager, 5* hotel, Inverness £50k

This luxury 5* hotel based in the heart of Inverness, offers an outstanding level of guest service ensuring the highest of service possible.

You as the Hotel General Manager, will be THE ULTIMATE PEOPLE PERSON – passionate, enthusiastic and above all, keen to help guests have the best guest experience.

Your main responsibilities will be
* Assisting with check in and check out
* Managing guest bookings for restaurant reservations and afternoon tea
* Advising guests of tours, entertainment, restaurants and booking these for them
* Managing the small team
* Responsible for maintaining high standards and ensuring guests satisfaction is more than exceeded
* Overseeing all financial areas including budget, P&L and forecasts
* Hands on in all areas – this is not an office role

Working hours are 5/7 days on a rota

As an ideal candidate, you will be
* An Assistant General Manager, Duty Manager or Hotel General Manager
* A people person with an infectious personality and a natural love for customer service
* Experienced with working in a small luxury hotel environment (4*/5*)
* Able to lead, manage and motivate a small team
* Extremely hands on in all areas at all times
* Guest focused with exceptional communication skills and attention to detail
* Flexible and willing with a positive, can do attitude

*Please note, accommodation is not included however the hotel may be able to offer temporary short term accommodation

So passionate about people and interested in the role? Then apply immediately or send your CV directly to [e-mail]

*All candidates must be eligible to live and work in the UK at the time of application

INDLP

Skills:
Hotel General Manager, 5* Hotel, Inverness, Highlands, Scotland