General Manager

SSP Food Travel Experts; York and North Yorkshire; On-site; GBP 28,000 - 34,000; Full time

Job summary

A leading food travel company in York is seeking a General Manager for their Burger King unit. This role offers a competitive salary of up to £34,000 p.a. and various employee perks, including discounts and development opportunities. You will lead your team, ensuring exceptional customer service and operational excellence. Ideal candidates have strong leadership and customer service skills, with a focus on driving sales and building a motivated team.

Benefits

Up to 75% discount on shift

Colleague discount - up to 50%

Flexible working

Management bonus scheme

Access to digital GPs

Friends & Family discount 20%

Wellbeing support

Life assurance

Apprenticeships and ongoing development opportunities

Share incentive plan (SIP)

Qualifications

• Inspirational leader with experience in managing a team.
• Strong customer service skills to enhance customer experience.
• Ability to drive sales and maximize profit.

Responsibilities

• Recruit and train the best people for your team.
• Coach your team to be knowledgeable about products.
• Lead your team in driving trade activity.
• Ensure unit compliance with internal systems.

Skills

Leadership

Customer service

Operational excellence

Job description

General Manager – Burger King @ York Station

If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.

We work with more than 500 brands, from our creations like Upper Crust, Millie’s Cookies, Café Local, and Beer House, to well‑known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.

As a General Manager, you'll be rewarded with a competitive salary of up to £34,000 p.a. and enjoy:

• up to 75% discount on shift
• Colleague discount - up to 50%
• Flexible working
• Management bonus scheme
• Access to digital GPs, 24/7 helpline for you & family
• Friends & Family discount 20% (T&C apply, not all brands included)
• Wellbeing support and family friendly leave
• Variety of networks to support you, Neurodiversity, LGBTQ+ and many more
• Life assurance
• Apprenticeships and ongoing development opportunities
• Share incentive plan (SIP)

We're looking for an inspirational leader to join our team at Burger King. You'll have the opportunity to make a difference every day, as you lead your team and business to deliver exceptional customer service and operational excellence.

As General Manager you'll:

• Recruit and train the best people for your team, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.
• Coach your team to be passionate and knowledgeable about the products in your unit, building its brand and providing customers with the right range, quality, and service to ensure they keep coming back.
• Lead your team in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit.
• Lead and build your teams knowledge to deliver and sustain business Change Plans and resource‑planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.
• Ensure the unit is in line with the guidance provided by internal systems.
• Build strong stakeholder management and trusted relationships with our clients and partners.
• The safety of your colleagues is your top priority, and you ensure your unit is always trading legally by coaching the team to use all security tools available to provide a safer place to work.

SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

Start the best part of your journey with us!