General Manager

Greene King; Greater London; On-site; GBP 50,000 - 55,000; Full time

Benefits offered by this job

Career progression

Brand discounts

Wellbeing support

Maternity policies

Menopause friendly employer

Hotels discounts

Refer a friend bonus

Wagestream access

Retail discounts

Job summary

Metropolitan Pub Company is seeking a General Manager for one of our London-area pubs. You will lead by example, drive sales with the management team, recruit and develop staff, and uphold brand standards to deliver outstanding customer experiences.

You will be responsible for P&L oversight, maintaining high service quality, and creating a welcoming, safe environment for guests and team members. A personal license may be required for progression.

Qualifications

• High standards and strong leadership in hospitality operations.
• Excellent communication and people management capabilities.
• Business-minded with a solid grasp of P&L and costs.

Responsibilities

• Grow pub sales with the business development manager and leadership team.
• Lead by example and bring the brand to life through your team.
• Recruit and develop staff to ensure exceptional customer experiences.
• Champion brand standards and ensure customer and team safety at all times.

Skills

People leadership

Communication skills

P&L management

Attention to detail

Customer focus

Job description

• Salary for Advertising: £50,000 - £55,000 + Bonus + Service Charge
• Dept. L4/House: Maynard Arms (Crouch End) - 06809

Company Description

Join us at Metro Pubs, where our pubs are at the heart of city life, striving to provide a home away from home for both locals and visitors to the capital alike. All of our pubs are individual and unbranded, each embodying its own personality and character. We're the place to laugh with friends, to spend quality time with family, and to enjoy all that is great about a community pub - the food, the drink, the service and the atmosphere.

Job Description

As General Manager, you'll have the freedom to succeed to build a business to be proud of, whilst developing your team and creating a warm welcome for your customers. From the moment you step through the door, you'll lead by example make sure our customers, and teams, have a great time.

Qualifications

What you'll do as a General Manager...

• Work with your business development manager and management team to grow pub sales.
• Lead by example in everything you do and bring our brand to life through your team in delivering amazing experiences for our customers.
• You will recruit & develop your team to ensure they have the knowledge needed to delight our customers.
• Be a champion of brand standards & ensure customer & team safety at all times.
• Please be aware that if you are successful in this role you will need to either already have, or be able to acquire a personal license.

What you'll bring...

• Very high standards and attention to detail in all aspects of the day-to-day running of a successful pub.
• You're great with people, and as a result, have great communication and leadership skills.
• You'll be business savvy, with a keen eye for P&L control.
• You'll embrace individuality and care for others, your pub and the environment.
• Previous success at General Manager level is desirable; from a hospitality, retail or other fast paced background, and the right attitude and outlook is essential!
• You're keen to learn and happiest when you succeed at something new.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Additional Information

We're all about rewarding our team's hard work, that’s why…

You'll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands - as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands - so you enjoy your favourite food and drink at a discount.
• Free employee assistance program - mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels - so you can enjoy a weekend away without breaking the bank.
• Refer a friend - who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream - access your wage before payday for when life happens.
• Retail discounts - Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make - across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.

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