General Manager

Pegasus (Lifestory); Wilmslow; On-site; GBP 35,000 - 42,000; Full time

Job summary

A luxury residential development company is seeking a General Manager to oversee its Wilmslow site. The role involves managing a team and ensuring high standards of customer service in a premium living environment. The ideal candidate will have extensive experience in facilities management and leadership in residential settings. A strong focus on community engagement and Health & Safety compliance is essential. Benefits include enhanced leave, a pension scheme, and more.

Benefits

Enhanced annual leave

Pension scheme

Life Assurance

Paid volunteering days

Employee Assistance Programme

Health Cash Plan

Discounted Gym Membership

Company Discounts Portal

Refer a friend scheme

Qualifications

• Proven track record at General Manager level in a luxury residential environment.
• Experience managing and developing teams.
• Strong financial acumen and experience with budget control.
• Excellent communication skills and high service standards.
• Experience implementing Health & Safety measures.

Responsibilities

• Oversee daily operations of the development and coordinate the team.
• Ensure compliance with Health and Safety regulations.
• Manage financial budgets and strive for customer excellence.
• Engage with the community to enhance residency experience.

Skills

Leadership

Budget management

Health & Safety compliance

Customer service

Communication

Facilities management

Commercial awareness

Tools

Google Workspace

Job description

Location

Chapelwood, Wilmslow

Hours

40 hours per week, working 5 days in 7 to include some weekend working

Package

Up to £42,000 per annum + enhanced benefits & rewards

Basis

Full time, permanent

About Us

We are Pegasus Homes, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living. Our developments are beautifully designed offering stunning community living.

We have an exciting opportunity for an experienced General Manager to join us. Based in beautiful Wilmslow our Chapelwood development rivals a smart hotel with a range of 1 & 2 bedroom apartments alongside a wellness centre, gym, guest suite, stylish communal lounge and restaurant complemented by beautiful gardens.

About Our Role

You will be key to facilitating our community of owners and renters within our development alongside managing & leading a team of three which includes an assistant general manager. You will work closely with our regionally based Buildings and Communities Manager to ensure the smooth running of our development and its facilities.

You will be the key interface between our apartment owners, renters and Pegasus Homes and will develop a professional relationship with our residents and their families who will enjoy their homes, the community and lifestyle. You’ll also be our person on the ground, the one who makes sure everything is ready for move‑in day, ensures an effective maintenance service is provided, keeps records and our events diary up to date and lets us know what’s happening.

In addition you will build a strong relationship through engagement with your team, our residents, contractors and potential customers to ensure our developments are maintained to the highest standards and a five‑star service is provided at all times.

Key responsibilities

• Day to day running of the development, coordinating and liaising with your team, other internal departments, stakeholders and contractors
• Manage standard operating procedures in all areas including: wellness, guest accommodation and providing five‑star customer service
• Take the lead on managing and implementing Health and Safety and ensuring compliance at the developments
• Financially astute, supporting and managing financial budgets in conjunction with other relevant partners
• Striving towards customer excellence by looking at ways to improve the customer journey including planning and carrying out home demonstrations, ensuring operational efficiencies are constantly considered, and engaging with the Sales and Marketing Departments to enhance brand and reputational standards
• Have a key focus on Community Engagement, hosting internal periodic resident meetings, supporting community‑led events / activities, leading and encouraging new community initiatives to improve engagement
• Manage all soft and hard Services contractors to the standards agreed and expected
• Develop long‑term sustainable relationships with neighbours as well as the local market for services that enhance our owners experience as well as the wider community, taking an active role in local services and events

Additional Information

You will work 5 days of 7; you will most regularly work Monday to Friday with shifts between 08:00 – 20:00, however flexibility for some weekend working will be expected for which the shifts will be between 08:00 – 18:00.

About You

To be successful in this role, you will be an experienced Estates / Property Manager, ideally with multi‑site / function experience from a similar luxury development either in the residential or commercial sector. Alternatively you may be working in the later living sector and have demonstrable experience in a high end development.

You will have extensive experience gained within a management role and will have implemented Health & Safety measures and held responsibility for facilities management.

A great commercial awareness is essential – you will have a high degree of financial acumen and be a natural problem solver with a proven track record of managing SLAs whilst delivering an exceptional level of service. An understanding of budgets and service charges is highly advantageous due to the commercial element of this role.

Service is key so you’ll have excellent communication and IT skills and always strive to deliver the best service whilst demonstrating excellent facilities management experience in order to maintain our buildings to a high standard.

Must haves

• Experience at General Manager level, gained within a high quality / luxury residential environment
• Proven track record of managing and developing a team
• Experience of leading on Health & Safety and a great knowledge of facilities management
• Commercial awareness and financial acumen with experience of budget control
• Confident communicator with a passion for people
• Great IT skills (experience of Google Workspace would be an advantage)
• Please note this position is subject to an enhanced DBS check

Our Benefits & Rewards

We offer fantastic benefits which look after your Financial, Mental and Physical Wellbeing as we believe it is important that we are able to support our employees across all three of these elements in order to ensure an effective work‑life balance. By joining us you’ll enjoy a benefits package that includes

• Enhanced annual leave & holiday buying scheme
• Contributory pension scheme with additional employer contribution
• Life Assurance
• Two paid volunteering days per annum
• Employee Assistance Programme
• Health Cash Plan & Virtual GP
• Discounted Gym Membership
• Company Discounts Portal
• Refer a friend scheme and access to internal opportunities

What Happens Next

Although we embrace technology to support our recruitment process we value a human touch so a member of our hiring team will carefully consider your application.

If your profile demonstrates the skills and experience we are looking for we’ll invite you to join us for a telephone screening providing you with an opportunity to discuss your profile in more detail, and for us to provide you with a more in‑depth overview of the role you have applied for as well as answer any questions you have.

From there the process will be role specific, but will include an in‑person stage and could include a short online assessment. Rest assured we’ll keep you updated through the process and if at any stage you require any additional support, or have any questions please don’t hesitate to contact us.

As an equal opportunities employer, we are committed to the equal treatment of all current and prospective employees and we do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.

As an equal opportunities employer, we welcome applications from all sectors of the community. In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply.