General Manager

Coach; Wilmslow; On-site; GBP 50,000 - 60,000; Full time

Job summary

A premium hotel restaurant in Wilmslow is seeking a General Manager to lead its team and maintain high standards in food and service. The ideal candidate should have experience operating a hotel or pub with a focus on revenue management and customer service. This full-time role offers an annual salary of up to £60,000 with additional benefits including a bonus, healthcare, and discount perks.

Benefits

Enhanced pension scheme

Healthcare benefits

Life assurance and illness protection

Employee discounts and assistance programme

Qualifications

• Experience operating a hotel/pub/inn with at least 20 rooms.
• Experience in adjusting room rates and maximizing revenue.
• Strong reputation for excellent food and hospitality.

Responsibilities

• Manage daily operations and staff of the hotel/pub.
• Engage with customers and improve community relations.
• Control cash, stocks, and manage costs effectively.

Skills

Hotel revenue management

Strong customer service

Team leadership

Organizational skills

Social media promotion

Job description

The Pub and The Lodge - The Coach and Four, Wilmslow A rare opportunity has come up at one of our premium hotel sites - The Coach and Four. The site, in Wilmslow, was once an historic coach house, and has been transformed into a fantastic site offering 36 high-quality rooms and a fresh‑food pub restaurant and is one of our flagship sites.

General Manager Responsibilities and Qualifications

• You will have operated a hotel/pub/inn with at least 20 rooms with a premium food and drink offering
• You'll have experience of hotel revenue management, adjusting room rates to maximise average room rate, occupancy and sales from corporate accounts
• You will have experience of fresh food led sites that take at least 30K net a week (at least a 50% food share)
• You build and maintain a strong reputation based on great food and excellent hospitality. You engage with customers and their feedback is important to you.
• You’ll be geared up towards self‑promotion through social media and building a fantastic local reputation with the ability to host quality events.
• You build and motivate a strong efficient team. You’re an active leader, creating a culture of involvement, professionalism, and fun. Your team are loyal, and you recognise their contributions regularly.
• You know your way around a P&L and actively manage your key lines.
• You are super organised, have tight control on cash and stocks, manage your controllable costs and your admin is always impeccable and returned on time.
• With a focus on developing positive relationships within the community, you will have strong customer service skills with the ability to develop an inspiring culture across the site for your customers and your team.
• You will seek to improve your site and your own personal development, through a process of continual learning, and be an advocate of continual learning and development for your team.
• Able to plan and organise, you will have a strategic awareness of the long‑term goals of the business and be able to achieve your objectives, using evidence‑based decision making, and your determination to succeed.
• As a General Manager you will be passionate, resilient, friendly and fair, you will have a strong and ethical approach to carrying out your role, and be an empowering leader for your team.

The Coach and Four, was once a historic coach house, and has been transformed into a fantastic pub restaurant in the area of Wilmslow and is one of our flagship sites. The Coach and Four not only provides the best fresh food and drink in a relaxing environment for all manner of occasions, but also offers 36 spacious, high‑quality rooms within its adjacent lodge.

About Hydes
Established in 1863, Hydes Brewery is based in Manchester and has expanded to include a portfolio of nearly 50 restaurants, pubs, bars, and hotels, and continues to grow, while still retaining its family feel. We have pubs across Greater Manchester, Lancashire and throughout Cheshire including Chester and Wrexham and some in the Wirral, near Liverpool. Hydes' vision is to deliver exceptional hospitality, and it's our people that will help us achieve this. With a mission to deliver attractive environments, high quality products and exceptional service, we value our people and believe in recognising, rewarding and developing our teams. Our aim is to create a great team‑working environment in which the opinions of all are sought and valued, and to grow our future talent from within, with continued development and progression opportunities. Hydes is #OpenToAll and committed to encouraging equality, diversity and inclusion among our people, and we oppose and want to eliminate discrimination and welcome your application whatever your background or situation. We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We want everyone in our business to be treated with fairness and respect. If you need reasonable adjustments at any point in the application or interview process, please let us know.

Up to £60000 per year + up to 30% bonus, enhanced pension scheme, healthcare, life assurance and illness protection plan, discounts platform, 24/7 access to GP online, paid breaks, 50% discount off food for up to 6 people, 50% off accommodation and employee assistance programme offering 24/7 support and advice. What hours will you be working? 48 hours per week including evenings and weekends with 2 consecutive rest days each week.