General Manager

Hollywood Bowl Group Plc; Watford; On-site; GBP 60,000 - 75,000; Full time

Benefits offered by this job

Performance bonus 15% of annual base

EV scheme

50% food discount while working

Additional holiday days up to five

Ongoing training and development

30% food and drink discount for you +

Team Member Support Programme

Healthcare cash plan

Long service awards

£15 charity donation after induction

Enhanced family leave

Job summary

Hollywood Bowl Group Plc is seeking a General Manager to lead one of our busy centres in the UK. You will drive performance across bar, diner, amusements and bowling, while creating a safe, fun environment for staff and customers.

You will be accountable for budget delivery, KPIs, and profit growth, coaching teams to deliver exceptional service and a thriving venue, with opportunities for development and recognition.

Qualifications

• Experience as a hands-on General Manager ideally within the leisure, hospitality, or retail industry.
• Experience managing a budget size of at least £1m
• A relentless approach to delivering the best operational standards in the industry
• Evidence of optimising sales and performance of a business unit
• A passion for people, with evidence of coaching, developing, and progressing your team
• An empathetic and compassionate approach
• Resilience, flexibility, and adaptability, to fit in with our fast-paced environment
• Willingness to work nights and weekends

Responsibilities

• Run one of our busy centres and create a safe, fun, and vibrant environment for your team and customers.
• Drive the financial and commercial performance of your centre across all four revenue streams; bar, diner, amusements and bowling.
• Fully accountable for delivering all areas of budget and KPIs, driving profit and sharing in the success.
• Coach, lead, motivate and inspire the team to deliver outstanding service that delights customers and keeps them returning.

Skills

Leadership

Budget management

Operations management

Customer service

People development

Job description

Are you a motivational General Manager looking for a highly autonomous role, with the power to really shape and influence the business?

Are you looking for an employer that will heavily invest in you, and provide copious opportunities to develop your career further?

Are you looking for a business that is financially stable and has very exciting growth plans?

If so, then look no further!

The Why...

Join Hollywood Bowl Group as a General Manager, in return you’ll get:

• Performance bonus: 15% of annual base pay, paid quarterly
• Access to our Electric Vehicle scheme
• 50% off food when you are working
• Earn additional days holiday with length of service up to five days
• Ongoing training and development
• 30% discount off food and drink for you and up to five friends
• Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
• Opportunity to join our healthcare cash plan
• Financial long service awards
• A £15 donation to our dedicated charity partner when you complete your induction
• Enhanced maternity, paternity, adoption, and shared parental leave benefits

The What...

As a General Manager for Hollywood Bowl Group, you will be responsible for running one of our busy centres. You will create a safe, fun, and vibrant environment for your team and customers.

You will enjoy the freedom to make a real impact driving the financial and commercial performance of your business, across all four revenue streams; the bar, diner, amusements and bowling. You will be fully accountable for delivering all areas of your budget and KPIs, driving the profit performance of your centre and have the opportunity to share in the success.

Within our fast-paced, dynamic world, General Managers coach, lead, motivate and inspire team to deliver outstanding service that delights our customers and keeps them coming back for more.

To be successful, you should have:

• Experience as a hands-on General Manager ideally within the leisure, hospitality, or retail industry
• Experience managing a budget size of at least £1m
• A relentless approach to delivering the best operational standards in the industry
• Evidence of optimising sales and performance of a business unit
• A passion for people, with evidence of coaching, developing, and progressing your team
• An empathetic and compassionate approach
• Resilience, flexibility, and adaptability, to fit in with our fast-paced environment
• Willingness to work nights and weekends

The Who...

Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition.

Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems.

Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we’re proud to be ambitious market leaders in experiential family entertainment.

We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.

At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.