General Manager

The Coaching Inn Group; United Kingdom; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading hospitality company in the UK is seeking an experienced General Manager to oversee operations at one of their luxury inns. You will ensure high service standards, manage teams effectively, and enhance guest experiences. Ideal candidates will have a passion for hospitality, strong leadership skills, and relevant management experience. This is a full-time, on-site role in the Greater London area.

Qualifications

• Strong leadership and employee engagement capabilities.
• Operational and financial management skills.
• Proficiency in customer service and guest experience enhancement.

Responsibilities

• Oversee day-to-day operations of a historic Inn.
• Ensure high standards of service and guest satisfaction.
• Drive employee engagement and foster a positive workplace culture.

Skills

Leadership

Team management

Operational management

Customer service

Problem-solving

Communication

Organizational skills

Adaptability

Education

Qualifications in hotel or restaurant management

Job description

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The Coaching Inn Group operates 35 unique, historic Inns, known for their exceptional reputation for stylish, comfortable accommodations and enticing food and drink menus in welcoming settings. Recognized with numerous accolades, including being a Which? Recommended business and an AA Award-winner, the company is listed as the 21st Best Large Company to Work For and among the Top 5 Leisure and Hospitality Companies to Work For. With a commitment to “hospitality from the heart,” The Coaching Inn Group focuses on delivering exceptional, guest‑centric experiences. These values reflect a belief in enhancing the craft of hospitality while creating memorable stays for guests.

General Manager – Luxury Hospitality (UK)

Greater London, England, United Kingdom 1 day ago

This is a full-time, on-site role for a General Manager based in the United Kingdom. The General Manager will oversee the day‑to‑day operations of one of our historic Inns, ensuring the highest standards of service and guest satisfaction. Responsibilities include managing teams, optimizing operational efficiency, maintaining financial performance, and upholding the company’s dedication to “hospitality from the heart.” The General Manager will also play a key role in driving employee engagement and fostering a positive workplace culture.

Qualifications

• Strong leadership, team management, and employee engagement capabilities
• Operational and financial management skills, including budget oversight and cost control
• Proficiency in customer service, guest experience enhancement, and problem‑solving
• Experience in the hospitality, leisure, or food and beverage industries
• Excellent communication, organizational, and multitasking abilities
• Adaptability, attention to detail, and decision‑making skills
• A passion for hospitality and a commitment to quality and service excellence
• Relevant qualifications, certifications, or prior experience in hotel or restaurant management are advantageous

Seniority level

• Director

Employment type

• Full-time

Industries

• Hospitality

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