General Manager

Serco Group Plc; Sittingbourne; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading service provider in the UK is seeking a General Manager to oversee leisure operations. The ideal candidate will demonstrate proven experience, strong leadership abilities, and excellent business acumen. Responsibilities include driving service excellence, managing financial performance, and developing business strategies. This role offers significant opportunities for community impact and team development.

Benefits

Free gym access

Employee Assistance Programme

Health and wellbeing benefits

Pension scheme up to 6%

Discounts across retailers

Qualifications

• Proven experience managing multi-site leisure or facilities operations.
• Strong leadership skills, with the ability to motivate and develop diverse teams.
• Excellent business acumen, including experience managing budgets and delivering results.
• Collaborative approach with great communication and influencing skills.

Responsibilities

• Lead and motivate multi-site teams to deliver outstanding service and operational excellence.
• Ensure facilities meet the highest standards for safety, cleanliness, and customer experience.
• Develop and deliver business strategies in line with growth objectives.
• Manage financial performance and drive profitability through effective planning.
• Build strong relationships with customers and stakeholders.

Skills

Leadership

Strategic Thinking

Stakeholder Management

Business Acumen

Job description

As a General Manager in our Leisure team, you'll lead the day-to-day operations across our leisure site ensuring they're safe, welcoming, and high performing. You'll shape strategy, inspire teams, and help communities enjoy accessible, high-quality leisure experiences.

What you'll do:

• Lead and motivate multi-site teams to deliver outstanding service and operational excellence.
• Ensure facilities meet the highest standards for safety, cleanliness, and customer experience.
• Develop and deliver business strategies and annual plans in line with contractual and growth objectives.
• Manage financial performance, driving efficiency and profitability through effective resource planning.
• Build strong relationships with customers, partners, and stakeholders to promote the 'Serco Way'.
• Foster a culture of trust, care, innovation, and pride - supporting staff engagement and development.

Qualifications:

• Proven experience managing multi-site leisure or facilities operations.
• Strong leadership skills, with the ability to motivate and develop diverse teams.
• Excellent business acumen, including experience managing budgets and delivering results.
• The ability to think strategically and translate plans into measurable outcomes.
• A collaborative approach with great communication, influencing, and stakeholder management skills., Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

Health and wellbeing

• Free use of the gym and on-site exercise facilities, 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.

Training and development

• A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.

Pension

• Up to 6% contributory pension scheme

Discounts

• Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.

Employee networks

• Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.

Charity

Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

Discover more about our benefits

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