General Manager

Kew Green Hotels; Scotland; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent hotel management company in Scotland is seeking a dynamic General Manager for a busy Holiday Inn in Glasgow-East Kilbride. This role requires proven hotel leadership, strong commercial acumen, and exceptional people skills. As General Manager, you will lead a talented team, drive revenue and market share growth, and ensure exceptional guest experiences. The successful candidate will enjoy a robust benefits package including discounted hotel stays and career development opportunities.

Benefits

Discounted hotel stays

Attractive retail discounts

FREE access to Leisure Clubs

Personal and career development

Mental health support and advice

Qualifications

• Proven track record in branded hotel operations with measurable success in revenue growth.
• Able to analyze data and identify opportunities for profitability.
• Experienced in positioning a hotel in the market and enhancing employer brand.

Responsibilities

• Deliver exceptional results across people, profit, and guest experience.
• Lead and develop Heads of Department to create a high-performing team.
• Set and deliver annual budgets and sales strategies.

Skills

Proven hotel leadership

Strong commercial acumen

Exceptional people skills

Customer focus

Job description

We’re looking for a dynamic, commercially minded General Manager to lead the team at Holiday Inn Glasgow-East Kilbride, a busy, full-service hotel at the heart of Scotland’s first 'new town'.

Located just 15 minutes from Glasgow city centre, the hotel is a popular choice for both business and leisure guests, featuring 101 comfortable guest rooms, versatile event spaces and a fully equipped health club and spa.

This is an exciting opportunity to take the helm of a key property within the Kew Green Hotels portfolio, driving performance, inspiring your team and delivering exceptional guest experiences.

This role reports directly to the Regional General Manager.

About the Role

You are accountable for delivering exceptional results across people, profit, and guest experience. Through strategic leadership and solution-driven decision making, you will ensure all revenue, market share, and brand standards are consistently exceeded.

Duties include:

• Leading and developing Heads of Department to create a high-performing, highly engaged team.
• Setting and delivering annual budgets, capital plans and sales & marketing strategies to achieve ambitious financial targets.
• Analysing performance metrics to maximise market share, RevPAR, and profit margins while controlling costs.
• Acting as a brand ambassador. Ensuring compliance with brand and service standards, and building our profile in the local market.
• Driving guest satisfaction through innovative service enhancements and proactive feedback engagement.
• Maintaining property standards, asset value, and compliance with health, safety, licensing, and environmental responsibilities.
• Leading community engagement initiatives that strengthen our local presence and corporate social responsibility.

About You

You are a commercially minded hotel leader with a proven track record in branded hotel operations.

We’re looking for:

• Proven hotel leadership in a branded environment with measurable success in revenue growth, sales strategy, and market share gains.
• Strong commercial and financial acumen: Able to analyse data, spot opportunities, and drive profitability.
• Brand and reputation builder: Experienced in positioning a hotel in the market and enhancing employer brand.
• Solution-driven leadership style: Calm under pressure, clear in direction, and quick to implement effective solutions.
• Exceptional people skills: Experienced in succession planning, team engagement, and talent development.
• Customer focus: Committed to delivering exceptional guest satisfaction and repeat business.

Benefits

Our rewards package includes:

• Discounted hotel stays around the globe, with food and beverage discounts.
• Attractive discounts across many major retailers, restaurants, and events.
• FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms).
• Personal and career development.
• Round the clock access to the Employee Assistance programme, offering mental health and wellbeing support, financial and legal advice.

Next Steps

A member of our recruitment team will be in touch to book a 15-minute chat with longlisted candidates so we can get to know you better. Shortlisted candidates will then meet the Regional General Manager to discuss the role in greater detail. Final interviews will be conducted by the Director of Operations and Director of People.

We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.

At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at [e-mail] - we’re here to support you.

Who are Kew Green Hotels?

Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels that make us proud.

Learn more about who we are and what drives us at www.kewgreenhotels.com.