General Manager

Panera Bread; Richmond; On-site; GBP 150,000 - 200,000; Full time

Job summary

A popular bakery-cafe chain in Richmond is looking for a General Manager to lead a high-performing team. You will take ownership of operations, ensuring quality service and guest satisfaction while managing costs and inventory. The ideal candidate should have 3+ years of General Manager experience in a restaurant setting, possess strong business acumen, and be adaptable. This role offers flexible hours, competitive pay along with various employee perks like paid vacation, and medical benefits.

Benefits

Competitive pay

Free on-shift meals

Paid vacation and sick time

Medical and dental insurance

Career advancement opportunities

Qualifications

• 3+ years of restaurant General Manager experience preferred.
• ServSafe certification or ability to achieve.
• Flexible hours including nights and weekends required.
• Ability to lift 25 pounds and stand/walk for up to 6 hours.

Responsibilities

• Lead and develop the bakery-cafe team.
• Ensure operational quality and guest service expectations.
• Manage costs and inventory.
• Create a healthy and safe workplace for the team.

Skills

Strong business acumen

Team motivation and coaching

Customer service excellence

Adaptability

Job description

Lead with purpose. Grow with support. At Panera, our leaders are celebrated for bringing out the best in their teams. Enjoy great perks, a welcoming culture, and the opportunity to make a real impact—every day.

Get ready to rise and come join the fun where you will be a part of making the familiar fantastic! Because at Panera, the best thing of bread is sharing it!

What's In It for You?

• Competitive pay & eligible for quarterly bonuses

• Free on-shift meals & unlimited fountain beverages

• Paid vacation, sick time, and holidays

• Medical, dental, vision, life insurance, pet insurance & 401(k) with match available

• Career advancement & leadership development opportunities

• Tuition discounts

• Perks & rewards for team members

• Team member assistance program

• And much, much more!

As a General Manager, you will lead a high-performing team and oversee the success of the beloved neighborhood bakery‑cafe to sweet success. You will take full ownership of operations, make strategic decisions, create an environment where your team thrives, guests feel the Panera Warmth, and every shift is something to celebrate.

As a General Manager, at Panera, Your Role Includes:

• Own all aspects of leading, the bakery‑cafe team include planning and managing staffing needs, scheduling, people development, career development, performance management, training, and succession planning.

• Hire, onboard, and train new team members while motivating, energizing, engaging, inspiring, and celebrating the entire team.

• Manage team performance to ensure the bakery‑cafe's goals, operational and quality standards, and extraordinary guest service expectations are met.

• Create subject matter experts within your bakery‑cafe by developing managers on people processes and Panera's Guiding Values & Behaviors.

• Follow operational procedures designed to ensure your bakery‑cafe successfully executes all company strategies and initiatives.

• Make sure every guest is delighted by the quality of our food, service, and staff.

• Build engaging relationships that lead to long‑term, loyal guests.

• Ensure team members follow company policies and procedures and comply with all federal, state and local regulations.

• Responsible for maintaining a healthy and safe workplace for your team that meets Panera's health, food, safety, and company culture standards.

• Responsible for maintaining the bakery‑cafe's overall costs and inventory.

• Help build our Culture of warmth, belonging, growth, and trust.

This Opportunity Is for You If:

• Minimum age: 18 years of age.

• 3+ years of restaurant General Manager experience preferred.

• ServSafe certification (or ability to achieve).

• Any job offer for this position is conditional upon the results of a background check.

• Proven ability to drive positive results through strong business acumen.

• Proven ability to run great shifts while directing, motivating, coaching and developing others in a fast‑paced environment.

• This role requires flexible hours including nights and weekends in a fast‑paced environment with shifting priorities.

• Ability to lift, carry, push, or pull objects 25 pounds.

• Capability to stand and walk for up to 6 hours.

• Must be able to clearly communicate and quickly understand guests and associates' directions in a loud environment.

• Be an ambassador of our Guiding Values and Behaviors by making people smile, learning and growing together, finding solutions and taking initiative, working (and winning) as a team, having fun and celebrating success, and seeing the best in others!

Equal Opportunity Employer: Disabled/Veterans