General Manager

Hallmark Care Homes; Pentrebach; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Salary reviews

Cash back plan

Life assurance

Joining bonus

Refer a Friend

Lease car savings

Blue Light Card

Spa break

Induction training

Study support

Career development

Long service awards

Hallmark Awards

Pension

Healthcare option

Job summary

Hallmark Care Homes is seeking a General Manager to oversee day-to-day operations, drive exceptional resident care, and lead a large care team across one or more homes. You will ensure regulatory compliance, financial performance, and high staff engagement within a supportive family-style environment.

The role requires an active RGN pin, proven leadership, and a strong commercial mindset, with a passion for delivering outstanding care and a positive resident experience.

Qualifications

• Proven management experience in a care home environment.
• Active RGN pin with NMC registration.
• Strong leadership and financial acumen (P&L).
• Familiarity with CQC and local authority requirements.
• Excellent communication and relationship-building skills.

Responsibilities

• Overall management of the care home and team performance.
• Deliver high-quality resident care with focused KPIs and regulatory compliance.
• Lead recruitment, training and development across large teams.
• Ensure financial stewardship and care standards across the home.

Skills

Leadership

People management

Commercial awareness

CQC knowledge

Communication skills

Problem solving

Active RGN pin

Relationship building

Multi-tasking

Education

NMC registered nurse (RGN)

Job description

Do you want to work for a multi- award winning private care provider delivering excellent care and join a friendly family fun environment?

At Hallmark Luxury Care Homes, we're dedicated to cherishing every moment and providing exceptional care that supports residents to live each day to the full. We believe in celebrating the privilege of aging and embracing it with open arms. Since our inception in 1997, we've been committed to delivering outstanding care across all our homes in England and Wales.

As a family-run provider, we understand the importance of nurturing relationships, and that's why our care revolves around family values. Each of our homes is equipped with innovative facilities and supported by a dedicated care team, ensuring a comfortable stay alongside the highest quality care available.

About You

• Proven management experience at a similar level ideally in a care home environment
• Requirement to be Clinical - with an active RGN Pin.
• Established leadership skills to manage large teams
• Effective multi-tasking and prioritisation skills
• Strong commercial awareness with P+L accountability, care industry preferred
• Knowledge of CQC and local authority requirements.
• Friendly and personable with the ability to develop meaningful relationships with residents and team members
• Amazing communication skills
• Adaptable with the ability to problem solve

The Role

As General Manager you will be responsible for the overall management of the care home. As the leading act you will take centre stage performance on an exciting journey, ensuring everyone in your team is equipped and motivated to deliver the quality care and support our residents deserve. Safety measures and harnesses will naturally be in place to measure through key performance indicators such as sales leadership, financial management, customer and team engagement, recruitment and through regulatory CQC compliance. This Role also requires support, understanding and promotion of our bespoke Dementia Care strategy within our Dementia community.

Rewarding You With Benefits That Truly Matter

At Hallmark, we believe our people are at the heart of everything we do. That’s why we’re committed to offering benefits that genuinely make a difference to your life. We listen to our team, understand what matters most, and support you every step of the way—physically, mentally, and financially.

What You Can Expect

Financial Wellbeing & Security

• Annual salary reviews
• Enrolment onto our Westfields Cash back plan
• Free Life Assurance Scheme
• Joining bonus available in some homes
• Refer a Friend Scheme – earn up to £1000 for each successful referral
• Great savings on lease cars
• Blue Light Card

Time to Rest & Recharge

• 2 days spa break

Career Growth & Development

• Excellent induction and continuous professional training
• Study support for recognised qualifications
• Career Development Pathways

Recognition & Appreciation

• Long Service Awards celebrating your commitment
• Annual Hallmark Care Awards
• Team empowerment days

Reap the Rewards

Your dedication and hard work will be celebrated with a competitive salary, outstanding training and development opportunities, and a supportive work environment. But that's not all! Here's what else you can expect:

• Valued as our Greatest Asset: Be part of a values-driven company that puts people first.
• Skyrocket Your Career: Avail yourself of industry-leading training and development, propelling your career to new heights.
• Wellness Matters: Enjoy excellent benefits, including a pension, life assurance, and optional healthcare.
• Exclusive Perks: Embrace our rewards and discount scheme – Hallmark Rewards.
• Balance is Key: Experience a fulfilling work-life balance, nurturing your well-being.

At Hallmark Luxury Care Homes, we believe in the power of hospitality to enhance the lives of our residents. By joining our team, you become part of our bighearted community, where you'll receive the support and encouragement you need to thrive in your role.