General Manager

JD GROUP; Milton Keynes; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading fitness provider in Milton Keynes is seeking a passionate manager to oversee gym operations. The role involves ensuring safety compliance, driving membership growth, and enhancing service quality. Candidates should have a proven background in management within the leisure sector and a commitment to inspiring their teams. The position emphasizes customer service and operational excellence.

Qualifications

• Proven track record of management experience in a leisure-related industry.
• Passionate about customer service, inspiring leadership skills.
• Experience in driving sales and local marketing coordination.

Responsibilities

• Ensure compliance with Health and Safety policies.
• Maintain JD Gyms Brand Standard.
• Conduct regular safety checks and report defects.
• Recruit and manage Fitness Coaches and General Assistants.
• Achieve sales and membership targets.
• Maximise cleanliness and hygiene standards.
• Deliver outstanding member service.

Skills

Management experience in leisure industry

Customer service passion

Sales and marketing coordination

Team management

Job description

Role overview

This role requires an inspirational leader with proven flair and commercial ability, as well as the skill, energy and determination to drive and develop the business. We’re looking for a manager with the experience of developing the standards and reputation of this new gym whilst nurturing a growing membership base and team.

Responsibilities

• Ensure that all policies and procedures in both the Health and Safety Employee Policy and Company Procedures Handbook are adhered to.
• Responsible for adhering to and maintaining the JD Gyms Brand Standard.
• Conduct daily, weekly, and monthly safety checks. Report and chase all defects, to ensure the building and its equipment is safe to use.
• Recruit and manage a team of employed Fitness Coaches and General Assistants to ensure the club is operational cover to ensure daily expectations are delivered.
• Hold regular team meetings to aid development and keep everyone updated.
• To work towards and aim to achieve all sales and membership targets that are set.
• To drive and maximise secondary spending revenue.
• To ensure the whole of the gym facility is of the highest standard of cleanliness.
• Ensure the in‑house cleaners (General Assistant) are cleaning to the highest standard. To manage the weekly banking process so that wastage and variance is minimal, maximising profit.
• To ensure uniform standards are being adhered to by all team members and yourself.
• To always deliver outstanding member service.
• To help create an environment where the team enjoy themselves whilst at work.
• To always be an ambassador of JD Gyms.

Skills and Experience

• Must have a proven and successful track record of management experience within a leisure related industry.
• Must be passionate about customer service and be an inspirational leader in the way they manage.
• Must have a proven track record in driving sales and co‑ordinating local marketing activity as well as of recruiting and managing a successful team.
• Ideally will have experience as a General Manager overseeing all business areas within a leisure facility or have substantial experience as a Fitness Manager or other similar operational function.