General Manager

Sodexo Group; Middle Wallop; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading service management company is seeking an experienced Defence General Manager to oversee all Defence-related services at Middle Wallop. Responsibilities include managing service delivery, ensuring compliance with KPIs, and contributing to growth initiatives. The ideal candidate will have a robust background in soft FM services, strong leadership skills, and familiarity with HR processes. Benefits include employee assistance programs, virtual GP access, and financial planning tools. Apply now to join a team that values your contributions.

Benefits

Employee Assistance Programme

24/7 virtual GP

Discounts for you & family

Financial tools & retirement plan

Qualifications

• Experience in a management role within the soft FM services industry.
• Proven leadership and people management skills.
• Knowledge of HR processes including recruitment and performance management.
• Good written and verbal communication skills.
• Strong numerical and organisational skills.
• Knowledge of Health & Safety regulations.
• Ability to work independently and in a team.
• Proficient in MS Office.
• Strong attention to detail.
• Ability to analyse problems and develop solutions.
• Experience working in a military environment.
• Previous experience in a similar role.
• IOSH Managing Safely qualification.
• Food Safety qualification equivalent to CIEH Level 3.

Responsibilities

• Manage Defence services according to contract requirements.
• Plan and manage service delivery across all business areas.
• Ensure achievement of service standards and KPIs.
• Contribute to service growth while maintaining budget control.
• Build strong client and customer relationships.
• Manage and develop a team of direct reports.
• Act as Duty Manager and provide on-call cover.
• Collaborate with department managers for smooth service.
• Monitor Health & Safety and Food Safety standards.
• Promote employee engagement and a positive work environment.
• Support marketing initiatives and promotional activities.
• Maintain care of company equipment.
• Undertake training and professional development.
• Carry out reasonable duties as directed by management.

Skills

Management experience in soft FM services

Leadership skills

HR processes knowledge

Good communication skills

Numerical and organisational skills

Health & Safety knowledge

Ability to work independently

Proficiency in MS Office

Problem-solving skills

Experience in military environment

Previous similar role experience

IOSH Managing Safely qualification

Food Safety qualification (CIEH Level 3)

Job description

We are seeking an experienced Defence General Manager to take full accountability for the day-to-day management, coordination, and control of all Defence-related services across the designated contract and associated at Middle Wallop, Stockbridge Hants, SO20 8EGsite.

You will be responsible for delivering high-quality services in line with contractual requirements, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs), while also driving growth opportunities and ensuring operational excellence.

What You’ll Do:

• Overall management of Defence services in line with contract requirements and operational manuals
• Planning, organising, and managing service delivery across all operational business areas
• Ensure agreed service standards, SLAs, and KPIs are fully achieved and maintained
• Contribute to the growth of services while maintaining budgetary control
• Build and maintain strong client and customer relationships
• Manage and develop a team of direct reports, including performance management
• Act as Duty Manager and provide on-call, weekend, and holiday cover where required
• Work collaboratively with department managers to ensure smooth service delivery
• Monitor and maintain Health & Safety and Food Safety standards across all operations
• Promote employee engagement activities and create a positive working environment
• Attend meetings, team briefs, and performance reviews as required
• Support marketing initiatives and promotional activity where relevant
• Ensure professional standards and care of company equipment at all times
• Undertake training and continuous professional development
• Carry out any reasonable duties as directed by management

What You’ll Bring:

• Experience in a management role within the soft FM services industry
• Proven leadership and people management skills
• Knowledge of HR processes including recruitment, performance management, and disciplinary procedures
• Good written and verbal communication skills
• Strong numerical and organisational skills
• Knowledge of Health & Safety and Food Safety regulations
• Ability to work independently and within a team
• Proficient in MS Office (Word, Excel, Outlook)
• Strong attention to detail with a commitment to high standards
• Ability to analyse problems and develop effective solutions
• Experience working in a military environment
• Previous experience in a similar role
• IOSH Managing Safely (or equivalent Health & Safety qualification)
• Food Safety qualification equivalent to CIEH Level 3

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

• Employee Assistance Programme for personal, legal, and financial advice
• 24/7 virtual GP & lifestyle rewards
• Discounts for you & family
• Financial tools & retirement plan

Ready to be part of something greater? Apply today!