General Manager

GB Recruitment (England, Scotland, Wales); Marsh Common; On-site; GBP 150,000 - 200,000; Full time

Job summary

A logistics company in Marsh Common is seeking a General Manager to oversee their SWROC site. The ideal candidate will manage large-scale logistics operations, inspire teams for operational excellence, and ensure safety and compliance. Strong leadership, stakeholder management, and a proactive approach are essential for success. Benefits include a company car, 24/7 GP service, and more.

Benefits

Company Car or Car Allowance

Free confidential 24/7 GP Service

Hundreds of discounts (including Retail, Childcare + Gym)

Affordable loans & Enhanced Pension Scheme

24/7 employee support service with access to free counselling

Qualifications

• Experience with transport and warehousing processes.
• Demonstrated leadership in managing reporting layers.
• Ability to build and maintain customer relationships.

Responsibilities

• Oversee transport and warehouse operations.
• Lead team to deliver safe and efficient logistics performance.
• Monitor key performance indicators to optimize service quality.

Skills

Managing large-scale logistics operations

Line management and team performance

Stakeholder management

Strategic planning

Project execution

Proactive mindset

Education

International CPC (Certificate of Professional Competence)

Job description

Overview

Grade: RCS I | Location: Bristol - BS35 4DF | Contract Type: Permanent (Full-Time)

Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly. We're now looking for a General Manager of our SWROC site, where you'll lead high-impact logistics operations, drive performance across transport and warehousing, and inspire teams to deliver excellence every day.

Responsibilities

• Oversee all transport and warehouse operations across a multi-user site, ensuring inbound, picking, and outbound processes meet service level agreements and customer expectations.
• Lead a team of Managers and site staff to deliver safe, efficient, and standardised logistics performance, driving continuous improvement and operational excellence.
• Monitor key performance indicators including inventory accuracy, employee attendance, overtime costs, and customer claims to optimize site profitability and service quality.
• Champion a Safety-First culture by implementing Behavioural Based Safety programs, conducting incident investigations, and ensuring compliance with health, safety, and security standards.
• Align resource planning with volume forecasts and seasonal fluctuations, while coaching and developing team leaders to meet performance goals and support succession planning.

Qualifications

• Experience managing large-scale logistics operations, with a strong understanding of transport and warehousing processes, and proven success handling multiple customers across different divisions.
• Demonstrated leadership in line management, including managing several reporting layers, driving team performance, and fostering a culture of accountability, safety, and continuous improvement.
• Strong commercial acumen and stakeholder management skills, with the ability to build and maintain customer relationships, influence outcomes, and negotiate effectively across all levels of the organization.
• Skilled in strategic planning and project execution, with a hands-on approach to leading change initiatives, deploying operational standards, and delivering measurable results.
• Brings a proactive, "can-do" mindset with a passion for excellence, and the ability to lead others to deliver results—even without direct supervision—while maintaining a balance of respect and results-driven leadership.
• Holding an International CPC (Certificate of Professional Competence) would be a valuable asset, demonstrating a strong foundation in transport management and regulatory compliance.

Why join us? Benefits

• Company Car or Car Allowance
• Free confidential 24/7 GP Service
• Hundreds of discounts (including Retail, Childcare + Gym)
• Affordable loans & Enhanced Pension Scheme
• 24/7 employee support service for you (+ family) with access to free counselling and much more: https://supplychainjobs.dhl.com/jobs/our-benefits

About Us & Diversity

We are the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more. At DHL, we are committed to building an inclusive workplace where everyone’s skills and experiences matter, and you can be your true self every day. We support ex-service personnel through the Armed Forces Covenant.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 17th November. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. We review applications continuously and where we have a large number of applications the period may close ahead of the provisional interview date. Submitting early is recommended.