General Manager

Starwood Hotels; Manchester; On-site; GBP 70,000 - 90,000; Full time

Job summary

A luxury hotel brand management company in Manchester is seeking a General Manager to oversee daily operations and enhance guest engagement. The ideal candidate will have a minimum of 10 years' experience in upper upscale or luxury hotel environments, with at least 3 years as a General Manager. Responsibilities include developing operational strategies, monitoring performance, and fostering a positive work environment. Strong leadership, communication skills, and commitment to sustainability are essential for this role.

Qualifications

• Minimum of 10 years of progressive related work experience in an upper upscale and/or luxury hotel environment.
• Minimum of 3 years as a General Manager in an upper upscale and/or luxury hotel.
• Proven track record in guest and team member engagement.

Responsibilities

• Develop and communicate hotel operations strategy aligned with the company and brand.
• Monitor guest feedback and performance data.
• Recruit and select talented leaders and team members.

Skills

Leadership

Communication

Financial Performance

Guest Engagement

Innovation

Education

Post-secondary diploma or degree

Job description

Grow with us...

Life at Starwood Hotels is based on a simple idea : the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

Our dream General Manager is a proven thought leader, an experienced innovator, true tastemaker and hospitality guru. They're energetic, exuberant and impeccably spoken, as well as a beloved leader and mentor for almost anyone on the team. The role will also oversee all aspects of the hotel’s daily operations, from maximizing ROR to going above and beyond to fulfill specific guest requests. You’ll play a key role in supporting the Guidance Team's achievement of its objectives, and you’ll always represent the best face of the brand. One more thing : we believe in positive, healthy work environments, no matter what. It’ll be your job to foster one that’s constantly evolving—improving every employee’s work life, and giving them a life outside work. About the position... Develop and communicate a hotel operations strategy that is aligned with the company and brand and lead in its execution. Establish goals to optimize performance and hold the operational leadership team accountable for desired outcomes. Provide inspirational leadership to enliven the Hotels Vision and Mission; deliver on Our Compass, provide Good-Natured Service and uphold our Brand Pillars. Monitor guest feedback and performance data to optimize guest engagement and retention and take appropriate corrective action. Stay informed of market trends and introduce new products and services to drive guest engagement, increase revenue and ensure a competitive position in the market. Identify opportunities to optimize performance and create value by challenging existing processes, encouraging innovation and driving necessary change. Identify the developmental needs of others and provide opportunities for growth and development to maximize talent. Develop the hotel operational budget and monitor financial performance to ensure goals are met or exceeded and opportunities are identified and addressed. Ensure proper controls are in place and policies are established and followed by all team members. Establish and maintain open, collaborative relationships and ensure direct reports do the same. Ensure regular, ongoing communication occurs (e.g. daily rallies, divisional / departmental meetings, attendance at regular and ad hoc hotel meetings). Recruit and select talented leaders and team members who will enhance the Hotel culture and demonstrate functional expertise; ensuring staffing levels are appropriate to meet business demands. Provide guidance and direction to all team members through coaching, counseling, mentoring, and reviewing performance. Utilize interpersonal and communication skills to lead, influence and inspire others; advocate sound business decisions; demonstrate honesty and integrity; lead by example. Build and maintain an organizational culture that maximizes employee engagement and attracts top talent.

About you...

Passionate about leading a hotel operations team with a minimum of 10 years of progressive related work experience in an upper upscale and / or luxury hotel environment. A minimum of 3 years as a General Manager in an upper upscale and / or luxury hotel. A post-secondary diploma or degree would be a plus. An expert in hotel operations, a strong leader and a proven track record in guest and team member engagement and financial performance. Excels at communication, both verbal and written. Is flexible and willing to meet the demands of a 24-hour operation.

About Us...

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group. Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.