General Manager

Serco Limited; Maidstone; On-site; GBP 45,000 - 50,000; Full time

Job summary

A leading leisure management company in Maidstone seeks a General Manager to oversee operations at their leisure site. The role requires strong leadership skills, business acumen, and the ability to develop diverse teams. You will ensure high standards of safety and customer experience while driving operational excellence. Offers competitive salary and extensive benefits, including health programs and training opportunities.

Benefits

Free gym access

Paid volunteering day

Pension scheme

Employee discounts

Qualifications

• Proven experience managing multi-site leisure or facilities operations.
• Strong leadership skills, with the ability to motivate and develop diverse teams.
• Excellent business acumen, including experience managing budgets and delivering results.

Responsibilities

• Lead and motivate multi-site teams to deliver outstanding service and operational excellence.
• Ensure facilities meet the highest standards for safety and customer experience.
• Develop and deliver business strategies and annual plans.

Skills

Leadership skills

Business acumen

Stakeholder management

Strategic thinking

Job description

Maidstone Leisure Trust Location: Maidstone, Kent, ME15 7RN Working Hours: 39 hours per week Salary: Between £45,000 – £50,000.00 per annum + excellent benefits

Be part of something exciting.

As a General Manager in our Leisure team, you’ll lead the day-to-day operations across our leisure site ensuring they’re safe, welcoming, and high performing. You’ll shape strategy, inspire teams, and help communities enjoy accessible, high-quality leisure experiences.

What you’ll do:

• Lead and motivate multi-site teams to deliver outstanding service and operational excellence.
• Ensure facilities meet the highest standards for safety, cleanliness, and customer experience.
• Develop and deliver business strategies and annual plans in line with contractual and growth objectives.
• Manage financial performance, driving efficiency and profitability through effective resource planning.
• Build strong relationships with customers, partners, and stakeholders to promote the ‘Serco Way’.
• Foster a culture of trust, care, innovation, and pride — supporting staff engagement and development.

What you’ll bring:

• Proven experience managing multi-site leisure or facilities operations.
• Strong leadership skills, with the ability to motivate and develop diverse teams.
• Excellent business acumen, including experience managing budgets and delivering results.
• The ability to think strategically and translate plans into measurable outcomes.
• A collaborative approach with great communication, influencing, and stakeholder management skills.

What we offer:

• Holidays: 21 days plus bank holidays.
• Health and wellbeing: Free use of the gym and on-site exercise facilities, 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco‑managed leisure centres.
• Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Pension: Up to 6% contributory pension scheme.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax‑free, through our Payroll Giving Scheme.
• Discover more about our benefits (moreleisure.com)