General Manager

Loungers; Lancaster; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive base salary + bonus + OT

Permanent full-time role; 48-hour term

Overtime pay for every hour worked

Achievable bonus scheme, paid twice a 

Tips shared equally across the team

Free meal on every shift

Christmas and Boxing Day off

In-house training and Future Ops

50% discount on food and drinks from[0

No uniform policy

Loungefest staff party

Long service vouchers

Early access to pay with Stream

Licensed Trade Charity support

Job summary

Loungers, a growing hospitality group, is hiring a General Manager to lead Gallico Lounge. You will be responsible for building a strong team, delivering outstanding hospitality, and running the lounge as the heartbeat of the local community.

You will oversee GP, labour, stock, and guest experiences, while driving continuous improvement and staff development. A 40–48 hour contract is typical, with a generous bonus potential.

Qualifications

• Proven ability to lead hospitality teams
• Strong focus on delivering consistent guest experiences
• Experience managing GP, labour, stock and KPIs

Responsibilities

• Take full ownership of Gallico Lounge and lead multiple shifts
• Build and develop a strong team with clear development plans
• Work with Head Chef on food quality, stock, and training
• Analyse GP, labour, stock, and NPS to drive improvements
• Lead weekly HOD meetings and align teams across shifts
• Engage with local community and maintain active social media presence
• Schedule rotas two weeks in advance and oversee shift reporting and safety

Skills

People leadership

Team building

Hands-on leadership

Commercial awareness

Customer focus

Job description

We're hiring a full-time General Manager to lead Gallico Lounge, a local café bar. Part of Loungers, proudly named Casual Dining Group of the Year 2026. With competitive salary, plus bonus, paid overtime, and real progression opportunities, this is a great next step for an experienced hospitality general manager, or assistant general manager.

About the General Manager Role

Lounges are pretty special places, and what makes them so special is the brilliant people who run them.

As General Manager you'll lead your own Lounge. We're looking for a hands-on hospitality General Manager who loves building teams, delivering great hospitality, and running a business like it's their own. You'll be responsible for ensuring your lounge is the heart of the community and every customer leaves happy, It's the small things done brilliantly that make all the difference; from a perfectly made flat white to a little treat for our fluffy friends.

We're a growing hospitality brand across England and Wales with over 300 sites already and quickly growing. How far you go is really up to you.

What's in it For You?

• Competitive base salary + bonus + overtime
• Permanent full-time role; 48-hour contract (40-hour contract option available)
• Overtime pay for every hour worked
• Achievable bonus scheme, paid twice a year
• Tips shared equally across the team, based on hours worked
• Free meal on every shift no matter the length
• Christmas and Boxing Day off
• Genuine career development with our in-house training courses and 'Future Ops' development programmes
• 50% discount on food and drinks from day one. Including alcohol across all our brands (Lounge, Cosy Club, & Brightside) from day one
• No uniform policy
• The most talked-about staff party in hospitality Loungefest!
• Long service awards Vouchers/Extra money
• Early access to your pay with Stream
• Emotional and practical support via the Licensed Trade Charity

What You'll do

• Take full ownership of Gallico Lounge - leading a variety of shifts, making sure the right people are in the right place and standards never slip
• Build, recruit and develop a strong team, with clear development plans for your team members so people know how to grow with you
• Work shoulder-to-shoulder with your Head Chef to stay across everything from food quality and wait times to stock, NSF standards and cross-team training
• Know your numbers inside out GP, labour, NPS, stock counts and use them to make smart decisions and drive continuous improvement
• Lead weekly HOD meetings, keeping everyone aligned, motivated and pulling in the same direction across all 14 shifts
• Put Gallico Lounge at the heart of the local community through an active social media presence, community events, and building genuine relationships with your regulars and neighbours
• Schedule fair rotas at least two weeks in advance and take the lead on all shift reporting, including performance, customer issues and safety

What You'll Bring

• A natural people leader you build loyal, motivated teams by understanding what makes people tick. You create a one-team culture between front of house and kitchen, where people back each other and do their best work.
• Community-minded you see your Lounge as part of the local area and build genuine relationships with guests, neighbours and the widercommunity.
• Hands on Leader you lead from the floor, coach in the moment, and spot the details that make a difference. You help people grow, with clear development and real progression.
• Commercially minded you're confident with GP, labour, stock and KPIs, and use them to make smart decisions without losing sight of the customer. You treat your Lounge like it's your own and understand how it fits into the bigger brand.
• Experienced and adaptable you'll have management experience in restaurants, bars, cafés or coffee shops, whether as a General Manager, Bar Manager, Assistant Manager, Deputy Manager or Restaurant Manager. You're comfortable recruiting, training and developing teams, and you're as happy running a shift as you are reviewing performance.