General Manager

SSP Food Travel Experts; Kettering; On-site; GBP 32,000 - 37,000; Full time

Job summary

A global food travel company is seeking a General Manager for Cafe Local at Kettering Station. The role involves leading a passionate team to deliver excellent customer service while ensuring compliance and operational excellence. Offering a competitive salary of £32,000 and generous perks including discounts, bonuses, and a supportive working environment, this position is ideal for an inspirational leader wanting to make an impact in the food and travel sector.

Benefits

Discounted meal on shift

Colleague discount - up to 50%

Friends & Family discount up to 20% (T&C apply)

Flexible working

Management bonus scheme

Access to digital GPs

Wellbeing support and family friendly leave

Life assurance

Apprenticeships and ongoing development opportunities

Share incentive plan (SIP)

Qualifications

• Inspirational leadership skills with a passion for motivation.
• Proven ability to deliver exceptional customer service.
• Strong understanding of operational management.

Responsibilities

• Recruit and train team members for exceptional service.
• Coach team to build product knowledge and brand.
• Drive trade activity to maximize sales and profits.
• Ensure compliance with legal trading requirements.

Skills

Leadership

Customer service

Team management

Sales growth

Operational excellence

Job description

General Manager – Cafe Local @ Kettering Station

If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.

We work with more than 500 brands, from our creations like Upper Crust, Millie’s Cookies, Café Local, and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.

As a General Manager, you'll be rewarded with a competitive salary of £32,000 p.a. and enjoy:

• Discounted meal on shift
• Colleague discount - up to 50%
• Friends & Family discount up to 20% (T&C apply)
• Flexible working
• Management bonus scheme
• Access to digital GPs, 24/7 helpline for you & family
• Wellbeing support and family friendly leave
• Variety of networks to support you, Neurodiversity, LGBTQ+ and many more
• Life assurance
• Apprenticeships and ongoing development opportunities
• Share incentive plan (SIP)

We're looking for an inspirational leader to lead our team at Cafe Local. You'll have the opportunity to make a difference every day, as you lead your team and business to deliver exceptional customer service and operational excellence.

As General Manager you’ll:

• Recruit and train the best people for your team, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.
• Coach your team to be passionate and knowledgeable about the products in your unit, building its brand and providing customers with the right range, quality, and service to ensure they keep coming back.
• Lead your team in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit.
• Lead and build your teams knowledge to deliver and sustain business Change Plans and resource-planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.
• Ensure the unit is in line with the guidance provided by internal systems.
• Build strong stakeholder management and trusted relationships and with our clients and partners.
• The safety of your colleagues is your top priority, and you ensure your unit is always trading legally by coaching the team to use all security tools available to provide a safer place to work.

SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

Start the best part of your journey with us!