General Manager

Retirement Villages; Highweek; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading retirement community provider is seeking a General Manager for The Priory in Abbottskerswell. This key role focuses on optimizing village operations, enhancing resident experiences, and driving financial performance. Candidates should possess proven leadership in hospitality or a related field, with strong skills in budget management and team development. The role offers autonomy in running the village while benefiting from organizational support, a competitive salary, and opportunities for professional growth.

Benefits

Competitive salary

Benefits package

Opportunities for professional development

Qualifications

• Experience in operational management, hospitality, leisure, care, property, or a similar sector.
• Ability to manage budgets and drive revenue growth.
• Strong leadership skills to inspire and develop a high-performing team.

Responsibilities

• Lead day-to-day operations ensuring outstanding service for residents.
• Develop and deliver business and operational plans.
• Manage profit and loss accounts, driving revenue growth and controlling costs.
• Champion hospitality excellence in resident engagement and event programming.
• Oversee facilities management, compliance, and property maintenance.
• Build and motivate a strong, accountable team.
• Represent the brand positively in the community.

Skills

Proven leadership experience

Strong commercial acumen

Exceptional people leadership skills

Strong communication skills

Passion for service excellence

Job description

We are looking for a General Manager to lead the operations of The Priory, our beautiful retirement village in Abbottskerswell. This is a highly visible leadership role with responsibility for delivering best-in-class resident experiences, maximising financial performance, and ensuring the smooth running of all aspects of village life.

What you'll be doing

• Leading day-to-day operations, ensuring outstanding service for Residents and the wider community.
• Developing and delivering business and operational plans that align with RVG's mission, vision, and values.
• Managing the village's profit and loss account, driving revenue growth, controlling costs, and ensuring long-term financial health.
• Championing hospitality excellence - from resident engagement to event programming and third-party care partnerships.
• Overseeing facilities management, compliance, safety, and property maintenance to protect and enhance village assets.
• Building, leading and motivating your team, embedding a culture of accountability, inclusion, and continuous improvement.
• Acting as the face of RVG locally, nurturing stakeholder relationships and representing the brand positively in the community.
  Proven leadership experience in operational management, hospitality, leisure, care, property, or a similar sector.
• Strong commercial acumen with experience managing budgets and driving revenue.
• Exceptional people leadership skills - able to inspire, coach and develop a high-performing team.
• A passion for delivering service excellence and creating thriving communities.
• Strong communication and stakeholder management skills.
  Here at Retirement Villages Group, we are a leading provider of independent retirement living communities across the UK. We create vibrant villages where older people can live life to the fullest, supported by excellent facilities, hospitality, and wellbeing services.
  At RVG, you'll join a supportive organisation with a clear purpose: to empower residents to live their best lives. As General Manager of The Priory, you'll enjoy the autonomy to run your village like a business while benefiting from the backing of a nationwide group. We offer a competitive salary, benefits package, and excellent opportunities for personal and professional development.
• If you're a dynamic, commercially minded leader who thrives on making a difference, we'd love to hear from you.