General Manager

Listers Group; Hereford; On-site; GBP 120,000 - 150,000; Full time

Job summary

A leading motor retailer group is seeking a highly motivated General Manager for their Land Rover Dealership in Hereford. This role focuses on exceeding customer expectations and driving business growth. The ideal candidate will have extensive experience in managing a dealership's Retail and Aftersales departments, along with a proven track record in customer satisfaction and leadership. This position offers a competitive salary with an OTE of £135,000 and various benefits including holidays, pension, and staff discounts.

Benefits

33 days holiday

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Long service and loyalty incentives

Staff referral scheme

In-house and professional qualifications

Company Events

Qualifications

• Extensive experience overseeing Retail and Aftersales departments within franchised dealerships.
• Proven track record of delivering outstanding results and exceptional customer satisfaction.
• Strong management and leadership skills with a winning mentality.

Responsibilities

• Responsible for the continued growth of the dealership.
• Drive customer satisfaction programs to enhance competitiveness.
• Lead a robust support network from different departments.

Skills

Customer satisfaction

Leadership

Financial oversight

Retail management

Job description

We are currently recruiting for a highly motivated and results driven General Manager for our Land Rover Dealership in Hereford. This is a very exciting time to be joining the brand with some exciting line‑up updates planned for 2026.

To reflect the importance of this role it comes with an excellent basic salary with an OTE of £135,000 plus benefits, including a Land Rover company car. Whilst this title may differ from franchise to franchise the responsibilities for the role do not vary. Reporting to the Land Rover Head of Brand you will take overall responsibility for the performance of the Dealership.

In every aspect of our dealerships the aim is always to exceed customer expectation. Customer care is of paramount importance within this role as you will be leading from the front to ensure that our customers receive the best possible experience.

Role And Responsibilities

• Working closely with the management team the General Manager is responsible for the continued growth of the business.
• You will drive a leading customer satisfaction programme that takes your dealership into a different league to your competitors.
• You will receive a robust support network from our Head Office team including our I.T, Finance, Accounts, Marketing, Recruitment and Training departments.
• We truly are an electrifying and results driven company and everything we do is geared towards our enthusiasm for creating enduring bonds with both the franchises we represent and the customers we serve.

About You

• The successful candidate will preferably have extensive experience of overseeing the Retail and Aftersales departments within a franchised dealership.
• You must be able to demonstrate a profitable and successful track record of delivering outstanding results as well as delivering exceptional customer satisfaction.
• In addition, you need to have strong management and leadership skills, winning mentality and a real passion for the brand.
• Currently be a General Manager / Head of Business or in a senior line management role within a franchised dealership.

What We Offer

• 33 days holiday including bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits - discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In‑house, manufacturer & professional qualifications
• Company Events

Why Listers

Founded in 1979, Listers Group stands as one of the largest privately and family‑owned motor retailer groups in the UK. Our success has been a product of the fantastic people that work for us and we support employees in all areas of the business whatever their aspirations.