General Manager

Mercure Dartford Brands Hatch Hotel; Hawley; On-site; GBP 50,000 - 70,000; Full time

Job summary

A prestigious hospitality venue is seeking an experienced General Manager to oversee operations, elevate guest experiences, and drive commercial results. The ideal candidate must have a proven track record in a 4-star property, strong financial acumen, and exceptional leadership skills. This role offers competitive compensation and the opportunity to shape a dynamic hospitality destination.

Benefits

Competitive salary with performance-based incentives

Discounted room rates at Accor hotels

28 days holiday

Free on-site parking

Career development opportunities

Qualifications

• Proven success as a General Manager or senior leader in a 4-star property.
• 3 years minimum experience as GM in similar size property.

Responsibilities

• Oversee daily operations across all departments.
• Lead budgeting, forecasting and cost control to maximise profitability.
• Recruit, train and inspire a high-performing team.

Skills

Leadership

Financial acumen

Communication

Interpersonal skills

Education

Degree in Hospitality Management or Business Administration

Certifications in Revenue Management

Job description

???? Who We Are Mercure Dartford Brands Hatch Hotel & Spa is a flagship, event‑led 4‑star property located right next to the iconic Brands Hatch Circuit. From race weekends to corporate conferences and spa retreats, we’re at the heart of high‑energy hospitality – and we’re looking for a hands‑on leader who thrives in a busy and dynamic environment.

General Manager - Mercure Dartford Brands Hatch Hotel & Spa

Location: Kent

Role Overview

We are seeking a visionary and commercially astute General Manager to lead this dynamic property. The role demands a leader who can drive performance across all departments, elevate guest experience, and deliver commercial results. With a unique blend of corporate, leisure and event business, this is an opportunity to shape a standout hospitality destination.

Key Responsibilities

• Oversee daily operations across all departments
• Ensure the property is maintained to the highest standards in line with our 4‑star positioning
• Implement and monitor service protocols that consistently exceed guest expectations
• Champion guest experience culture, personally engaging with guests and clients and resolving escalated service issues in a timely manner
• Curate seasonal events and experiences that showcase the hotel and drive incremental revenue

Commercial Experience

• Lead budgeting, forecasting and cost control to maximise profitability
• Analyse performance metrics and implement strategies to improve REVPAR, ADR, and occupancy
• Partner with Sales & revenue functions to promote the hotel, leisure club, M&E across leisure, corporate and event segments
• Build strong relationships with local businesses, BID's, suppliers, and community stakeholders

People Leadership

• Recruit, train and inspire a high‑performing team with a culture of accountability
• Conduct weekly HOD meetings to align departmental KPI’s

Skills & Experience

• Proven success as a General Manager or senior leader in a 4‑star property
• Strong financial acumen with expertise in budgeting, forecasting and P&L management
• Exceptional leadership, communication and interpersonal skills
• Ability to balance strategic vision with hands‑on operational oversight

Qualifications & Experience

• Degree in Hospitality Management, Business Administration preferred
• Certifications in Revenue Management
• 3 years minimum experience as GM in similar size property

Benefits

• Competitive salary with performance‑based incentives
• Opportunity to lead a landmark property and spa facilities
• Supportive ownership and autonomy to shape the guest journey
• Be part of Accor – a global hospitality leader with over 5,000 properties worldwide
• Discounted room rates for you and your loved ones at Accor hotels worldwide
• Company pension scheme
• 28 days holiday (increasing to 33 with service)
• Free on‑site parking and meals during shifts
• Career development opportunities within Accor and the hotel group including Marriott, IHG and Best Western Hotels

How to Apply

If you are ready to take the next step in your revenue career and join a company that values innovation, performance and people, please submit your CV and cover letter online.