General Manager

Cairn Group Hotel; Harrogate; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent hospitality company in Harrogate is seeking a General Manager to lead two venues. The role involves maximizing financial returns, developing the team, and ensuring a unique guest experience. Candidates need excellent leadership and interpersonal skills, along with strong problem-solving abilities. This position offers various benefits, including bonuses and discounts.

Benefits

Service Excellence Bonus

Real-Time Pay with Wagestream

Discounted hotel stays

50% off food and drinks

Spa Discounts

Retail and cinema discounts

Career development programs

Monthly awards for team members

Long-Service Awards

Bonus for recommending friends

24/7 Employee Assistance

Pension Scheme

Year-round incentives

Bereavement Leave

Qualifications

• Experience developing a team.
• Proven track record in customer relations.
• Ability to motivate a workforce toward company goals.

Responsibilities

• Provide day-to-day leadership and direction.
• Maximize financial returns and drive team development.
• Create a unique guest experience while executing company standards.

Skills

Leadership skills

Interpersonal skills

Time management

Sales flair

Problem-solving

Job description

Hospitality Starts Here – Build Your Future with Cairn Group

Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn a place where you can build a career, you’re proud of.

About the role

As the dual venue General Manager for 97 & Social and Sohe, you will be energetic, approachable and cultured with a sense of fun; always curious to discover more.

You’ll provide day to day leadership and direction by maximising financial returns, driving development of people, creating and maintaining a unique guest experience, executing on company standards and building the awareness of the venue within the local community.

You’ll have a close day to day involvement in all operations, multi-skilling the team to ensure an efficient but effective business, as well as creating a fun atmosphere and ensuring a highly personalised and locally inspired guest experience. An inspiring leader, you will establish clear performance goals for the team, with a passion for ensuring success of the team and business alike.

About you

• Excellent leadership skills with experience of developing a team
• Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise with team and guest
• Ability to create a collaborative, positive and motivated workforce driven to achieve company goals
• Excellent business and financial acumen. Commercial and industry awareness
• Strong time management skills, organised, and comfortable working in a fast paced environment
• Innovative, energetic and enthusiastic with a sales flair
• The ability to keep calm under pressure and solve problems quickly
• A sales flair and reliance when facing setbacks
• Tact, diplomacy and persuasiveness

About Us

Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties.

At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.

Benefits

• Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check.
• Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real-time.
• Stay, Relax and Recharge: Enjoy discounted stays across our all our venues. Treat yourself or bring your friends and family along for a well-earned break.
• Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants.
• Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs.
• Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinema trips and fun days out.
• Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals.
• Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life.
• Long-Service Awards: Celebrate key milestones with us, starting from just one year of service—plus enjoy extra annual leave as a thank-you for your commitment.
• Recommend a Friend: Bring great people into the team and earn a bonus when they join!
• 24/7 Support: We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
• Pension Scheme: Plan for your future with our pension plan, designed to help you build long-term security.
• Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
• Bereavement Leave: When life gets tough, we ensure you have the time and support you need to be with your loved ones.