General Manager

yohrs.co.uk; Harlow; On-site; GBP 50,000 - 70,000; Full time

Job summary

A hospitality organization in Harlow is seeking a General Manager to oversee campus operations and lead HR functions. The ideal candidate is a people-focused leader with operational experience in hospitality. Responsibilities include managing day-to-day operations, stakeholder engagement, and budget management. Join a dynamic leadership team and enjoy a generous benefits package.

Benefits

Above market pension

Generous holidays

Qualifications

• Proven operational leadership in hospitality or facilities/operations.
• Exceptional people management and stakeholder engagement skills.
• Financial acumen and experience with budgets.
• A proactive, solutions-focused mindset.
• Flexibility to meet the business needs.

Responsibilities

• Leading day-to-day campus operations across accommodation, catering, retail, and events.
• Overseeing the full HR function for all staff to ensure high performing, engaged teams.
• Driving service excellence and operational efficiency.
• Managing budgets, contracts, and supplier relationships.
• Collaborating with academic and administrative departments.
• Acting as Safety Officer for the site.
• Organising facilities and logistics for functions and events.
• Liaising with Marketing to develop the marketing plan.

Skills

Operational leadership

People management

Stakeholder engagement

Financial acumen

Dynamic environment adaptability

Job description

Location: Harlow

Sector: Hospitality | Full-Time | Senior Leadership

Are you a people focused leader with a passion for delivering excellent customer service? We are looking for a General Manager for our Harlow accommodation site to oversee everything from facilities and services to commercial operations and community engagement. There's lots happening at the moment so the role would suit somebody who enjoys working in a dynamic environment and has a 'hands on' approach. You'll also need to be a true 'people leader' as you'll oversee the full HR function. Sound like you - then read on......

What youll be responsible for

• Leading day-to-day campus operations across accommodation, catering, retail, and events
• Overseeing the full HR function for all staff to ensure high performing, engaged teams
• Driving service excellence and operational efficiency across all touchpoints
• Managing budgets, contracts, and supplier relationships with a commercial mindset
• Collaborating with academic and administrative departments to enhance customer experience and welfare
• Acting as Safety Officer for the site
• Organising facilities, resources, catering, staffing and logistics for all functions and events
• Liaising with Marketing and Communications to develop & implement the marketing plan

What were looking for:

• Proven operational leadership in hospitality or facilities/operations
• Exceptional people management and stakeholder engagement skills
• Financial acumen and experience with budgets
• A proactive, solutions-focused mindset and able to work in a dynamic environment
• Flexibility to meet the needs of the business which may include the occasional weekend

Why Join Us?

Youll be part of a dynamic leadership team shaping the future of the Harlow site with opportunities to innovate, grow, and make a lasting impact. Their benefits package is generous with above market pension and holidays.