General Manager

Heard Soho; Greater London; On-site; GBP 55,000 - 58,000; Full time

Job summary

A premium burger restaurant in London is seeking a General Manager to lead its fast-paced operations. You will be responsible for maintaining high service standards, managing a motivated team, and ensuring financial targets are met. Ideal candidates will have experience in high-volume dining and a passion for hospitality. This role offers between £55,000 and £58,000 annually, alongside additional perks including meals for guests and formal qualifications.

Benefits

Competitive salary

Monthly meal for you + 4 guests

Formal qualifications

Qualifications

• Proven experience as a General Manager in a high-volume restaurant.
• Strong leadership skills to build and motivate teams.
• Operationally adept with P&L management.

Responsibilities

• Lead the Soho site to deliver fast, high-energy service.
• Build and retain a fully staffed FOH & BOH team.
• Achieve site-level P&L targets and compliance.

Skills

Leadership

Operational management

Hospitality passion

Team retention

Job description

General Manager – Heard. Soho

Premium burgers. Fresh ingredients. Consistent standards.

Heard is a new smash burger concept from 2 Michelin-starred chef Jordan Bailey, created to take an everyday classic and make it exceptional. After a year touring the UK’s biggest events, Heard opened its first restaurant in Borough in February 2025 — pairing signature burgers and beef salt fries with natural wines, craft beer, and a high-speed, high-standard service style. We have recently opened our second branch in Soho and are looking for someone to lead the way.

In Your First 12 Months, You’ll…

• Lead the Soho site to consistently deliver fast, high-energy service, maintaining team energy and execution standards across every shift
• Build and retain a fully staffed FOH & BOH team, with strong onboarding, clear performance expectations, and 90%+ retention by month 12
• Own the rota and labour cost management, ensuring schedule coverage while hitting % targets without overstaffing
• Deliver consistent guest satisfaction, with 90%+ of in-service feedback marked "excellent" for speed, hospitality, and product
• Achieve and maintain site-level P&L targets, including food cost, labour, waste, and controllables — tracked weekly and reviewed monthly
• Run daily briefings and post-shift debriefs, ensuring team alignment on service goals, product knowledge, and performance feedback
• Maintain full compliance across EHO, licensing, health & safety, and cash handling, with no major issues flagged on internal or external audit
• Drive daily site standards, from music and lighting to floor setup, bathroom checks, and equipment functionality — nothing overlooked
• Collaborate weekly with ops, marketing, and culinary teams to implement promotions, improve processes, and drive site performance
• Act as the lead brand ambassador in the venue, creating a warm, sharp, and professional atmosphere that keeps guests returning

What You Bring

• Proven experience as a General Manager or strong Assistant General Manager in a high-volume restaurant, premium fast-casual, or multi-revenue site
• Confident leadership — you know how to build, motivate, and hold a team to a high standard
• Strong operational skills — you’re fluent in rota planning, stock, reporting, and P&L ownership
• A calm, solutions-focused mindset — you lead by example and thrive under pressure
• A genuine love of hospitality — guests feel it, your team feeds off it

The Heard Package

• Up to £55,000 - 58,000 per year
• Monthly meal for you + 4 guests – on us
• Formal qualifications – including Mental Health First Aid, H&S Level 3, and Personal Licence
• Real development – progression into multi-site or central roles as we grow

Ready to lead one of London’s most exciting new restaurants? Apply now and set the standard at Heard