General Manager

Pizza Pilgrims; Greater London; On-site; GBP 29,000 - 48,000; Full time

Benefits offered by this job

45h week

Career development

Extra holiday days

Sabbatical after 5 years

Free pizza for you and up to 3 friends

Job summary

Pizza Pilgrims is seeking a Restaurant General Manager in Greater London to lead operations, optimise P&L, and deliver exceptional pizza experiences for guests across our sites.

You will recruit and develop teams, ensure stock controls, uphold health & safety and food standards, and drive guest satisfaction through proactive service and strong leadership.

Qualifications

• Experience managing P&L in a hospitality setting.
• Proven ability to lead and develop a team.
• Strong focus on food quality and health & safety compliance.
• Passionate about guest experience and culture.

Responsibilities

• P&L Management for the site and budgets.
• Recruitment and internal development of staff.
• Stock management and controls across outlets.
• Team training and coaching for consistency.
• H&S, food quality & audit management across ops.
• Manage customer feedback and guest satisfaction.
• Business planning and reporting to leadership.

Skills

P&L Management

Recruitment & Development

Stock Management

Team Training

H&S & Quality Audit

Customer Feedback Handling

Business Planning & Reporting

Job description

In 2012, Thom & James drove a Piaggio ape Tuk Tuk all the way from Sicily to London on a 'Pilgrimage' to learn the secrets of perfect Italian pizza. They went on to set up a market stall in Soho with an oven in the back of the van before opening their first actual pizzeria on Dean Street. If you think that sounds as ridiculously cool as we do, and you love pizza, then read on…
Nowadays we have over 20 award-winning pizzerias across the UK, we've got our own Pizza Academy where we run training workshops every day, and we're also a BCORP - something we're extremely proud about achieving. We pride ourselves on using the best ingredients from Naples including Caputo flour, fresh fior di latte, salsiccia e friarielle , to make the best Neapolitan pizza every day.
At Pizza Pilgrims, we aspire to create an inclusive environment where everyone can be themselves, feel genuinely cared for and have equal opportunities for growth and progression. We are committed to building a diverse team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives; which creates proper happiness, just like our pizzas do!
We work hard because we think pizza makes people happier.
As a Restaurant General Manager, you'll be a specialist in creating lasting pizza memories, amazing pizzeria vibes, for every guest to leave with a full belly, and already planning their next visit. Your responsibilities will also include;

• P&L Management.
• Recruitment and Internal Development
• Stock management.
• Team training.
• H&S, Food quality & audit management
• Customer feedback.
• Business planning & reporting.

Whilst skills are important, representing our values is just as important too. These shape our team culture.

• 'Push Yourself' because we believe learning new skills and coming out of your comfort zone will help us improve as a team.
• 'Be Yourself' means you can bring your own personality to work. Your hair colour is yours, not ours. We think tattoos are cool. And we love hearing about your interests outside of work.
• 'Respect Others' because everyone is welcome at Pilgrims and we're committed to creating an inclusive environment where people feel they belong.
• 'Enjoy Yourself' because hospitality is an industry we love, and we want every Pilgrim to create happiness for each other and to have fun at work.

What's in it for you?

• Salary up to £47,500 + tronc + bonus.
• 45hr week over 5 days
• Serious career development - We are opening 4 pizzerias this year & next.
• On top of the standard 28 days holiday, you will get an extra day for every year you work for us (up to 5 Years).
• After 5 years with us, you get a paid 4-week sabbatical on top of your 33 days holiday!

Some of our favourite Pizza Perks include...

• 1 extra day holiday as "Happiness Day' so you can do something that you love and makes you happy about outside of work.
• Team trips to Naples & beyond to meet suppliers & try new pizzerias
• A tasty bonus every time you refer a friend to join.
• Free food & espresso every day - whole menu available & also deals with other restaurants
• A free after-work drinks (soft, beer or gin)
• 2 huge company-wide parties every year to celebrate Christmas and Ferragosto (We close all the pizzerias for these!)
• Free pizza when you visit any Pizza Pilgrims when you are not at work for you & up to 3 friends.