General Manager

Queen Elizabeth Olympic Park; Greater London; On-site; GBP 55,000; Full time

Job summary

A leading entertainment venue in Greater London is seeking an experienced General Manager for Riverside East. In this hands-on leadership role, you will oversee daily operations, manage a large hospitality team, and drive financial performance. Ideal candidates will have strong leadership skills and a solid understanding of venue operations. Benefits include a competitive salary of £55,000 plus bonus, 28 days of holiday, private healthcare, and enhanced parental leave.

Benefits

Competitive salary of £55,000 plus bonus

28 days holiday + birthday off

Private healthcare and wellbeing support

Enhanced parental leave and sick pay

Access to UK’s best events and venues

Qualifications

• Experience running a busy, high‑volume venue or similar operation.
• Strong leadership and communication skills.
• A solid understanding of bar, kitchen and event operations.
• Commercial awareness – comfortable reading and acting on a P&L.
• Confidence in compliance, health & safety, and licensing.
• A hands‑on approach with a focus on people, quality, and results.

Responsibilities

• Oversee daily operations and ensure efficient site management.
• Manage suppliers and maintenance schedules.
• Drive the venue’s financial performance and report accurately.
• Handle guest feedback quickly and positively.
• Promote sustainability and inclusivity across the venue.

Skills

Leadership skills

Communication skills

Operational management

Financial awareness

Job description

General Manager – Riverside East, Queen Elizabeth Olympic Park – Venue Operations

We’re looking for a passionate General Manager to take full ownership of the day‑to‑day running of Riverside East, Peppermint’s bold new venue in Queen Elizabeth Olympic Park—a busy, all‑day bar and restaurant with a huge outdoor yard that hosts everything from Sixes Social Cricket and weekend roasts to live DJs, markets, and brand activations. It’s a lively, mixed‑use space that needs a strong operator to keep it running smoothly. This is a hands‑on leadership role for someone who’s as comfortable running a busy service as they are managing budgets and leading a large hospitality team.

People & Leadership

• Oversee daily operations and ensure the site runs efficiently from prep and service to close‑down.
• Keep the venue in top condition: stock levels, staffing, cleanliness, and maintenance.
• Work closely with the events team on hand‑overs, set‑ups, and delivery.
• Manage suppliers, maintenance schedules, utilities and liaise with park management and partners.
• Lead, recruit, and motivate our dedicated team to deliver great service and maintain a positive working culture, including managing rotas.
• Promote Peppermint’s values and teamwork across all departments.

Compliance, Safety & Facilities Management

• Take ownership of all licensing, food safety, health & safety, allergen management and building maintenance.
• Report and manage all compliance and training.
• Oversee security and crowd‑management plans with external contractors.

Commercial Performance

• Drive the venue’s financial performance, focusing on sales growth, GP, and labour control.
• Ensure accurate reporting, stock management, and margin control across all outlets.
• Support weekly and monthly forecasting, P&Ls, and performance reviews.
• Work with the events team to maximise event profitability and conversion.
• Spot opportunities to improve efficiency, reduce costs, and grow revenue.

Guest Experience

• Lead by example on the venue floor—visible, approachable, and setting the tone for great service.
• Handle guest feedback quickly and positively.
• Build local connections and a loyal customer base.
• Keep sustainability, accessibility, and inclusivity front of mind in everything we do.

Qualifications

• Experience running a busy, high‑volume venue or similar operation.
• Strong leadership and communication skills.
• A solid understanding of bar, kitchen and event operations.
• Commercial awareness – comfortable reading and acting on a P&L.
• Confidence in compliance, health & safety, and licensing.
• A hands‑on approach with a focus on people, quality, and results.

Benefits

• Competitive salary of £55,000 plus bonus.
• 28 days holiday + birthday off.
• Private healthcare and wellbeing support (via Medicash).
• Enhanced parental leave and sick pay.
• Access to some of the UK’s best events, festivals and sports venues.

We are proud to be an equal‑opportunity employer and welcome candidates from all backgrounds to create a supportive, empowering workplace where everyone can thrive.