General Manager

Baxterstorey; Filton; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading hospitality firm in the UK is seeking a dynamic leader to inspire and manage teams across multiple restaurants and cafes. The ideal candidate will have a passion for food and customer service, along with strong financial and organizational skills. Responsibilities include achieving KPIs and fostering team development. The role offers exceptional benefits including 28 days holiday, Bupa cover, and numerous other perks, making it a rewarding opportunity for the right individual.

Benefits

28 days holiday including bank holidays

Bupa Single Cover

Free meals on shift

Pension and life insurance

Cycle to work scheme

Qualifications

• Experience commensurate with the role.
• Driving License is essential.
• Ability to prioritize multiple projects in a fast-paced environment.
• Concise and effective verbal and written communication.

Responsibilities

• Lead and support your direct reports to deliver exceptional standards.
• Build relationships with clients and key stakeholders.
• Mentor and develop your team.
• Achieve business critical KPIs.
• Create a culture of excellence within the team.

Skills

Passion for food and customer service

Financial acumen

Excellent delegation skills

Organizational abilities

Effective communication

Strategic thinking

Job description

Overview

The contract comprises 3 restaurants, 5 cafes, vending fleet and hospitality across a 12 acre estate with around 3,000 employees. It is part of a national group contract.

Responsibilities

• Lead, inspire, collaborate and support your direct reports to deliver consistently exceptional standards.
• Build positive, credible and collaborative relationships with clients and other key stakeholders in the business.
• Continually look to develop your team through mentoring, training, recognition and empowerment.
• Create a culture of excellence with your team, continuously striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation.
• Achieve business critical KPIs including Health and Safety, Sustainability, Financial and Governance. Work together as a team to lead by example, protecting the planet and supporting local communities.

Qualifications

• Previous experience commensurate with the role.
• Driving License essential.
• Have a contagious passion for food and customer service.
• You draw satisfaction from managing, training and supporting a team.
• Financially astute, analytical and able to create and maintain budgets and drive commercial performance.
• Excellent delegation and influencing skills.
• Ability to prioritise multiple projects in a fast‑paced, multi‑faceted, creative environment and work well under pressure.
• Meticulous organisational abilities; high attention to detail.
• Concise and effective verbal and written communication.
• Ability to adapt to challenges and opportunities with a solution‑oriented perspective.
• Excellent strategic thinking and critical reasoning skills.
• Works according to the BaxterStorey core values.

Benefits

• 28 days holiday including bank holidays.
• Plus your birthday off.
• Bupa Single Cover.
• 3 volunteering days.
• 3 days grandparent leave.
• 24 weeks enhanced maternity leave.
• Secondary carer leave.
• Wedding/commitment day leave.
• Free meals on shift.
• Bespoke training and development opportunities.
• Apprenticeship opportunities for all experience levels.
• Pension and life insurance.
• Discounts available on our Perkbox app; high street shops, holidays & cinema.
• Wellbeing hub.
• Access to employee assistance programme.
• Cycle to work scheme.

Inclusivity

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio‑economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim to have a workforce that is truly representative of all sections of society.

Additional Information

For almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. Join us to create your hospitality legacy and build a career you are proud of. Our drive and belief in our people means we always strive to supercharge our team's careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.