General Manager

Heritage - Bra_208; England; On-site; GBP 40,000 - 70,000; Full time

Benefits offered by this job

Brand training and development

33% discount on all brands

15% discount for loved ones

Employee assistance program

Enhanced family-friendly policies

Menopause Friendly Employer

50% discount at Greene King Inns and 

Refer a friend bonus up to £1,500

Wagestream access

Retail discounts up to 30% at partners

Job summary

Heritage - Bra_208 is seeking a General Manager to lead operations of a busy pub, setting standards, developing the team, and delivering memorable guest experiences from the moment customers arrive.

You’ll work with the management team to grow sales, recruit and coach staff, uphold brand standards, manage safety and allergen controls, and, if needed, pursue a personal license to operate.

Qualifications

• Very high standards and attention to detail in all aspects of the day-to-day running of a pub.
• Great communication and leadership skills.
• Business savvy with a keen eye for P&L control.
• Embrace individuality and care for others, the pub and the environment.
• Previous GM experience desirable; hospitality, retail or other fast-paced background.
• Keen to learn and succeed at new things.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Responsibilities

• Grow pub sales with your management team.
• Lead by example to bring the brand to life through your team and deliver amazing customer experiences.
• Recruit and develop your team to ensure knowledge to delight customers.
• Champion brand standards and ensure customer and team safety at all times.
• Acquire or be able to obtain a personal license if required.

Skills

Leadership

Communication

P&L management

People development

Customer focus

English proficiency

Job description

Job Description

As General Manager, you’ll have the freedom to succeed to build a business to be proud of, whilst developing your team and creating a warm welcome for your customers. From the moment you step through the door, you’ll lead by example make sure our customers, and teams, have a great time.

Qualifications

What you'll do as a General Manager...

• Work with your business development manager and management team to grow pub sales.
• Lead by example in everything you do and bring our brand to life through your team in delivering amazing experiences for our customers.
• You will recruit & develop your team to ensure they have the knowledge needed to delight our customers.
• Be a champion of brand standards & ensure customer & team safety at all times.
• Please be aware that if you are successful in this role you will need to either already have, or be able to acquire a personal license.

What you'll bring...

• Very high standards and attention to detail in all aspects of the day-to-day running of a successful pub.
• You're great with people, and as a result, have great communication and leadership skills.
• You’ll be business savvy, with a keen eye for P&L control.
• You'll embrace individuality and care for others, your pub and the environment.
• Previous success at General Manager level is desirable; from a hospitality, retail or other fast paced background, and the right attitude and outlook is essential!
• You're keen to learn and happiest when you succeed at something new.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.