General Manager

Marriott Hotels Resorts; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prestigious hotel located in the picturesque Buckinghamshire countryside is seeking an experienced General Manager to oversee operations and enhance guest satisfaction. The ideal candidate will possess a proven background in luxury hotel management, strong financial acumen, and exceptional leadership abilities. This full-time position offers the opportunity to shape guest experiences in a prestigious environment with unique spa facilities.

Benefits

Competitive salary with performance-based incentives

Supportive ownership and autonomy in decision-making

Opportunities for leadership and professional growth

Qualifications

• Proven track record as a General Manager or senior hotel leader in a 4 or 5 star property.
• Strong financial acumen with experience in budgeting, forecasting and P&L management.
• Exceptional leadership, communication and interpersonal skills.
• Ability to balance strategic thinking with hands-on operational oversight.
• Knowledge of luxury service standards and guest experience best practice.

Responsibilities

• Oversee daily operations across all departments, ensuring high service standards.
• Champion a guest-centric culture and handle escalated service issues.
• Develop and manage budgets and strategies to improve financial performance.
• Recruit and inspire a high-performing team, fostering engagement and growth.
• Identify opportunities for innovation and maintain community relationships.

Skills

Restaurant Experience

Hospitality Experience

Interviewing

Management Experience

Profit & Loss

Employment & Labor Law

Sanitation

Leadership Experience

P&L Management

Restaurant Management

Retail Management

Recruiting

Education

Degree in Hospitality Management, Business Administration or related field

Additional certifications in Revenue Management or Leadership Development

Job description

Description

Additional Information : This hotel is owned and operated by an independent franchisee The Langley Hotel and Spa. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

About the property

Nestled in the picturesque Buckinghamshire countryside the former home of the Duke of Marlborough offers a serene stay. The boutique hotel features 41 elegantly designed rooms a luxurious spa and extensive grounds. The hotel is part of the Luxury Collection a Marriott brand.

We are seeking an experienced and visionary General Manager to lead our team uphold our brand standards and drive both guest satisfaction and commercial success.

Role overview

The General Manager will oversee all aspects of hotel operations ensuring seamless coordination between departments exceptional guest experiences and strong financial performance. This role requires a balance of strategic leadership hands‑on operational management and a passion for hospitality.

Key responsibilities

Operational Leadership

Oversee daily operations across all departments including Front office, Housekeeping, Food and Beverage, Spa and Wellness, Maintenance and Grounds.

Ensure the property spa and grounds are maintained to the highest standards reflecting the hotel’s 5 star rating.

Implement and monitor service standards to consistently exceed guest experience.

Guest Experience and Brand Standards

Champion a guest‑centric culture personally engaging with VIP guests and handling escalated service issues.

Collaborate with the Spa Manager to make wellness offerings innovative, profitable and aligned with guest needs.

Curate seasonal events and experiences that showcase the property’s grounds and facilities and drive revenue.

Financial and commercial management

Develop and manage annual budgets, forecasts and cost control to maximise profitability.

Analyse performance metrics and implement strategies to improve REVPAR, ADR and occupancy rates.

Work closely with Sales and Marketing to promote the hotel, spa and grounds for leisure, corporate and event business.

People Leadership

Recruit, train and inspire a high‑performing team fostering a culture of accountability, engagement and professional growth.

Conduct regular HOD departmental meetings to align teams with business goals.

Ensure compliance with employment law, health & safety and licensing regulations.

Schedule regular employee meetings to ensure communication, motivation and teamwork.

Strategic development

Identify opportunities for service innovation, sustainability initiatives and revenue diversification.

Maintain strong relationships with tourism boards, suppliers and community stakeholders.

Skills and Required Experience

Proven track record as a General Manager or senior hotel leader in a 4 or 5 star property.

Strong financial acumen with experience in budgeting, forecasting and P&L management.

Exceptional leadership, communication and interpersonal skills.

Ability to balance strategic thinking with hands‑on operational oversight.

Knowledge of luxury service standards and guest experience best practice.

Qualifications

Degree in Hospitality Management, Business Administration or related field (preferred).

Additional certifications in Revenue Management or Leadership Development (desirable).

What we offer

Competitive salary with performance‑based incentives.

Opportunity to lead a prestigious property with unique grounds and spa facilities

Supportive ownership and the autonomy to shape the guest experience.

Being part of the Marriott, the world’s largest hotel company.

This company is an equal opportunity employer.

Key Skills

• Restaurant Experience
• Hospitality Experience
• Interviewing
• Management Experience
• Profit & Loss
• Employment & Labor Law
• Sanitation
• Leadership Experience
• P&L Management
• Restaurant Management
• Retail Management
• Recruiting

Employment Type

Full‑Time

Experience

years

Vacancy

1