General Manager

Heartwood Inns; Emsworth; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading hospitality group in Emsworth is seeking a General Manager to lead The Ropemaker, a flagship site featuring a bar, dining room, and beautifully designed rooms. Ideal candidates should have 2-3 years of GM experience, strong people skills, and a track record in hospitality management. You will manage team experiences and ensure operational success. Join a multi-award-winning team with great perks and progression opportunities.

Benefits

Competitive salary package

Private Healthcare with Bupa

Bespoke training and development

Discounts on retailers and experiences

Instant pay access

Enhanced Maternity & Paternity leave

Referral Bonus

Additional Holiday

Discounted accommodation

Qualifications

• 2-3 years of experience as General Manager.
• Proven record of running a site and delivering training.
• Understanding of HR and KPI requirements.

Responsibilities

• Lead a team and manage guest experiences.
• Run various aspects of hospitality at the venue.
• Ensure financial aspects are managed effectively.

Skills

Leadership skills

Hospitality management

People skills

Financial understanding

Job description

Join Heartwood Collection as the General Manager of The Ropemaker, one of our flagship sites and a stunning destination that’s growing from strength to strength. Opened in July 2024, this impressive venue features a 56‑cover bar, 155‑cover dining room, large garden space and 43 beautifully designed rooms.

What We Offer

• Competitive salary package, includes TRONC* and Bonus based on KPIs
• Contract of 48 hours
• Private Healthcare with Bupa
• Bespoke training and development through our Stepping Stones programme
• Access to the Employee Assistance Program with Hospitality Action
• Discounts on hundreds of retailers and experiences via Reward Gateway
• Instant pay access through EarlyPay
• Enhanced Maternity & Paternity leave
• Up to £1,500 Referral Bonus
• Additional Holiday ( can buy up to 5 days extra holiday per year )
• 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
• Various discounts on our beautiful Bedrooms in Inns locations
• Discounted Bedrooms our beautiful Inns locations
• A birthday gift and Long Service Recognition
• Cycle to Work Scheme

About You

• Passionate and vibrant personality, lead from the front, a real people person who cares for the guests, team and experience.
• Clear track record of running a site and/ or fresh food restaurant and delivering training and support to managers and team members
• Able to run all different aspects of hospitality, (and reception for rooms site), with a proven record of leadership skills
• 2-3 years of experience, as General Manager, with knowledge of branded operations
• Taking on all the responsibilities of your site with an understanding of HR, financial aspects and KPI requirements of running a site

Heartwood Collection Is a Multi-award-winning Hospitality Group

• Sunday Times Best Places to Work winner 2024
• Double winner at the Publican Awards 2024
• Best Pub Brand/ Concept at the Publican Awards 2025

At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.

Join us and be part of a community that’s warm, genuine, and full of life.

Please note, we cannot take applications from overseas.