General Manager

Hartford Care Limited; Downton; On-site; GBP 40,000 - 50,000; Full time

Job summary

A residential care provider in Downton is seeking a General Manager to oversee operations in a 55-bed nursing home. The role demands proven leadership in care settings, strong communication, and understanding of CQC standards. The candidate will ensure high-quality care while managing staff and maintaining regulatory compliance. This position offers benefits such as occupational sick pay and recruitment referral fees.

Benefits

Occupational sick pay

Free meals on shift

Annual pay reviews

Life Insurance

Enhanced maternity and paternity pay

Recruitment referral fee

Blue Light discounts

Free DBS Check

Salary sacrifice schemes

Access to Wagestream

Qualifications

• Proven leadership experience in a residential care setting.
• Strong understanding of CQC requirements and person-centred care principles.
• Solid IT skills and confidence managing budgets and resources.

Responsibilities

• Lead and manage all operational, financial, and care-related functions of the home.
• Ensure full compliance with CQC Fundamental Standards and other regulations.
• Deliver high-quality, person-centred care.

Skills

Leadership in residential care

Understanding of CQC requirements

Communication skills

Organisational skills

Time-management skills

Team management

Budget management

Support for dementia residents

Education

Level 5 Diploma in Leadership for Health and Social Care

Job description

Overview

We are seeking a dynamic, experienced, and compassionate General Manager to lead and manage the day‑to‑day operations of a 55 bed nursing home in Downton, Salisbury (SP5 3PP). You will take full accountability for clinical and non‑clinical operations, ensuring exceptional care standards and regulatory compliance while promoting a warm, person‑centred environment for residents and staff.

Responsibilities

• Lead and manage all operational, financial, and care‑related functions of the home
• Ensure full compliance with CQC Fundamental Standards, company policies, and other regulatory requirements
• Deliver high‑quality, person‑centred care that supports residents' physical, emotional, and spiritual well‑being
• Oversee recruitment, training, supervision, and performance management of the staff team
• Ensure accurate care planning, medication administration, and safeguarding practices
• Manage occupancy levels, liaise with external stakeholders, and promote strong community links
• Maintain rigorous quality assurance systems through regular audits, meetings, and reporting
• Be a visible, positive role model, upholding the values and brand standards of the organisation

Qualifications

• Level 5 Diploma in Leadership for Health and Social Care (or equivalent)
• Proven leadership experience in a residential care setting
• Strong understanding of CQC requirements and person‑centred care principles
• Excellent communication, organisational, and time‑management skills
• Demonstrated ability to lead and develop a team
• Solid IT skills and confidence managing budgets and resources
• Experience supporting residents living with dementia
• A flexible, hands‑on approach to care home management
• NMC PIN is desirable (though not essential)

Benefits

• Occupational sick pay
• Free meals on shift in care homes
• Annual pay reviews
• Life Insurance
• Enhanced maternity and paternity pay
• Recruitment referral fee
• Blue Light discounts
• Free DBS Check
• Salary sacrifice schemes
• Access to Wagestream – the ability to access earned wages before payday and to save for the future

Additional Information

This position is subject to an Enhanced Disclosure and Barring Service (DBS) check.