General Manager

Shepherd Neame; Deal; On-site; GBP 150,000 - 200,000; Full time

Job summary

A historic brewery company located in Deal, Kent, seeks a General Manager to lead a team at the Royal Hotel. The ideal candidate will come from a hospitality or service background and will focus on customer satisfaction and growth while creating an inclusive culture. The position offers a competitive salary, private accommodation, and various discounts and benefits.

Benefits

Competitive annual salary package

Private live in accommodation if required

Bonus scheme

Private health care scheme

Early wage withdrawal scheme

25% discount on food and drink at Managed Houses

25% discount on overnight Managed House Hotel bookings

Up to 40% discount from Visitor Centre Shop

Sheps Hut discounts and offers

Access to a Workplace Mental Health Platform

Company pension plan

Flexible working hours

Qualifications

• Previous experience of managing a team in hospitality or service environments.

Responsibilities

• Lead and develop your team to ensure excellent customer service.
• Support the Operations Manager to achieve key business objectives for the site.
• Drive continued growth, customer satisfaction and success.

Skills

Working Together

Pride and Passion

Authenticity

Sheps Spirit

Job description

Shepherd Neame is on the lookout for a General Manager with bags of personality to join our team, so if you have previous experience of managing a team from within either the hospitality or a service led environment and you are looking for a new and rewarding challenge; this may be just the job for you.

Set in the picturesque coastal town of Deal, Kent, the Royal Hotel is the perfect destination for a seaside escape. The hotel has 18 luxurious bedrooms to choose from, several with balconies overlooking the sea. Guests can dine in the hotel’s Quarterdeck restaurant or the relaxed surroundings of the Boathouse bar which has a terrace and garden area offering glorious sea views.

As an ambassador for our brand, you will create an inclusive culture within the business, leading and developing your team to ensure that they offer excellent customer service at every opportunity. With the support of your Operations Manager you will strive to achieve key business objectives within your individual site whilst delivering continued growth, customer satisfaction and success.

Responsibilities

• Lead and develop your team to ensure excellent customer service.
• Support the Operations Manager to achieve key business objectives for the site.
• Drive continued growth, customer satisfaction and success.

WHATS IN IT FOR YOU?

• Competitive annual salary package
• Private live in accommodation if required
• Bonus scheme
• Private health care scheme
• Early wage withdrawal scheme
• 25% discount on food and drink at Shepherd Neame Managed Houses
• 25% discount on overnight Managed House Hotel bookings
• Up to 40% discount on select purchases from the Visitor Centre Shop at Faversham
• Sheps Hut discounts and special offers hub on 100's of high street shops and services
• Access to a Workplace Mental Health Platform
• Company pension plan
• The opportunity to develop & move within our pubs, the Brewery & Support Office
• Flexible working hours

Sheps Skills :

• Working Together
• Pride and Passion
• Authenticity
• Sheps Spirit

WHO ARE WE?

Britain’s oldest brewer, Shepherd Neame, has been based in the market town of Faversham, Kent for over 300 years. An independent family business, we boast an award-winning visitor centre and more than 300 pubs and hotels throughout London and the South East, from the historic heart of the City to the Kent coastline. We employ around 1,500 team members across our pub estate and more than 270 at our Brewery and Support Office.

Diversity, equality, and inclusion matter to Shepherd Neame. If you think you would be suited this role we would welcome your application regardless of age, disability status, ethnicity, gender, religion or sexual orientation. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.