General Manager

AccorHotel; Dartford; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading hospitality group in Dartford seeks a General Manager to lead operations and enhance guest experiences at their 4-star property. The role requires proven leadership and financial acumen to maximize profitability and elevate service standards. Ideal candidates will have strong experience in hospitality management, with a degree preferred and at least 3 years as a GM. The position offers a competitive salary and various benefits including performance incentives and career growth opportunities within a global organization.

Benefits

Competitive salary with performance-based incentives

Career development opportunities within Accor

Discounted room rates at Accor hotels worldwide

Company pension scheme

28 days holiday (increasing to 33 with service)

Free on-site parking and meals during shifts

Qualifications

• Proven success as a General Manager or senior leader in a 4-star property.
• Strong financial acumen with expertise in budgeting, forecasting, and P&L management.
• Exceptional leadership, communication, and interpersonal skills.

Responsibilities

• Oversee daily operations across all departments.
• Implement and monitor service protocols to exceed guest expectations.
• Champion guest experience culture engaging with guests and resolving issues.

Skills

Restaurant Experience

Hospitality Experience

Management Experience

Leadership Experience

P&L Management

Education

Degree in Hospitality Management, Business Administration or related field

Certifications in Revenue Management

Job description

General Manager Mercure Dartford Brands Hatch Hotel & Spa

Location: Kent

Role Overview

We are seeking a visionary and commercially astute General Manager to lead this dynamic property. The role demands a leader who can drive performance across all departments, elevate guest experience and deliver commercial results. With a unique blend of corporate leisure and event business this is an opportunity to shape a standout hospitality destination.

Key Responsibilities

• Oversee daily operations across all departments
• Ensure the property is maintained to the highest standards in line with our 4-star positioning
• Implement and monitor service protocols that consistently exceed guest expectations
• Champion guest experience culture personally engaging with guests and clients and resolving escalated service issues in a timely manner
• Curate seasonal events and experiences that showcase the Hotel and drive incremental revenue

Commercial Experience

• Lead budgeting, forecasting and cost control to maximise profitability
• Analyse performance metrics and implement strategies to improve REVPAR, ADR and occupancy
• Partner with Sales & Revenue functions to promote the hotel Leisure club M&E across leisure, corporate and event segments
• Build strong relationships with local businesses, BIDs, suppliers and community stakeholders

People Leadership

• Recruit, train and inspire a high-performing team with a culture of accountability
• Conduct weekly HOD meetings to align departmental KPIs

Skills & Experience

• Proven success as a General Manager or senior leader in a 4-star property
• Strong financial acumen with expertise in budgeting, forecasting and P&L management
• Exceptional leadership, communication and interpersonal skills
• Ability to balance strategic vision with hands‑on operational oversight

Qualifications & Experience

• Degree in Hospitality Management, Business Administration or related field preferred
• Certifications in Revenue Management
• 3 years minimum experience as GM in a similar size property

Benefits

• Competitive salary with performance‑based incentives
• Opportunity to lead a landmark property and spa facilities
• Supportive ownership and autonomy to shape the guest journey
• Be part of Accor, a global hospitality leader with over 5,000 properties worldwide
• Discounted room rates for you and your loved ones at Accor hotels worldwide
• Company pension scheme
• 28 days holiday (increasing to 33 with service)
• Free on‑site parking and meals during shifts
• Career development opportunities within Accor and the Hotel group including Marriott, IHG and Best Western Hotels.

How to Apply

If you are ready to take the next step in your revenue career and join a company that values innovation, performance and people, please submit your CV and cover letter online.

Remote Work: No

Employment Type: Full-time

Key Skills: Restaurant Experience, Hospitality Experience, Interviewing, Management Experience, Profit & Loss, Employment & Labor Law, Sanitation, Leadership Experience, P&L Management, Restaurant Management, Retail Management, Recruiting

Experience: Years

Vacancy: 1